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i want to setup my blackberry torch for exchange 2003 emails with BES 4.1 software installed on Exchange 2003 server in replacement of blackberry 8320

i want to setup my blackberry torch for exchange 2003 emails with BES 4.1 software installed on Exchange 2003 server in replacement of blackberry 8320.
I have got the blackberry 8320 setup on BES 4.1 software installed on Exchange 2kk3 server and now as i got the new blackberry torch 9800 device, i would like to setup all the emails on this new device. So please can you advise me on how to setup this so that i won't loose any emails while setting up this.
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SALinfo
Asked:
SALinfo
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3 Solutions
 
SALinfoAuthor Commented:
sekarc4u:
it was for BES 5.0 server software, where as we are using the BES 4.7. Also, i am not adding/creating a new user, its just replacing the user's new Blackberry new device from 8320 to Blackberry torch 9800 device. So please advise me on this, if i setup the emails on this new device with the existing PIN: on the BES software, will the emails be going to download on to the New device or how does it work.

If i setup the new device with the emails and will BES send emails on the old device and new device as well. please advise me on this.

Thanks
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RobMobilityCommented:
Hi,

I believe that link is for BES 5, not BES 4.1.

You may need to perform some initial steps:

IT Policy Updates for BBOS 6
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB23515

Questions are:

1. Is there anything on the existing device you need? Use desktop manager to backup the device before proceeding.
2. If not, I suggest you erase handheld and disable device on your 8320 - within BlackBerry Manager, select your user, right-click and select the erase and disable handheld
3. Once your 8320 has erased, create an activation password - right-click and select the option - best to generate one yourself
4. On your torch, use the Wizard to go to email setup and select the BlackBerry Enterprise Server option
5. Enter your SMTP email and activation password
6. Begin activation

Regards,


RobMobility.
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SALinfoAuthor Commented:
RobMobility:
this makes sense now and appreciate your quick response in this.
1. I got all the emails setup on the old Blackeberry 8320 device through BES 4.1.7 and i will try taking the backup as well.
2. Regarding the Erase data and disable handheld, is this not going to create any problems (just want to be cautious while attempting this)

3. I have got the Desktop manager software version 4.0 installed on user Outlook configured desktop PC and has taken backup of the device earlier and is this backup going to work with the new blackberry desktop software 6.0 to restore, how do i got about this.

My situation is i got a new Blackberry 9800 device with a new sim in it, which is going to take over the old phone number on this new one on this friday. So, until that

4. If i configure the new email on the BB 9800 device, how many months or days emails it is going to download.
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SALinfoAuthor Commented:
pls ignore this: My situation is i got a new Blackberry 9800 device with a new sim in it, which is going to take over the old phone number on this new one on this friday. So, until that.

5. Is that the only option to achieve this or else if there any other way, that i can setup the emails on the new 9800 device and then delete/disable the emails on the old 8320 device, just wondering to find out alternate options if there are any.

Thanks
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RobMobilityCommented:
Hi,

If you are using Desktop manager and RIM Device Manager has a connection to the BlackBerry router running on the BES on port 4101 then you can switch device via Desktop Manager - it depends how your desktop manager is configured and whether your workstation can get through to the BES.

Regards,

RobMobility.
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SALinfoAuthor Commented:
Hi RobMobility:
1. Can you explain this in a bit more detailed (steps) manner of the above procedure as i am dealing with this for first time.
2. Are desktop manager and RIM Device Manager both are not one and the same.

I have got the desktop manager installed on user Desktop PC where his outlook 2007 is configured, do you want me try the above option on his PC by connecting 2 devices at one time.

I think 1st option seems to very clear.
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RobMobilityCommented:
Hi,

Apologies - the RimDevice Manager is an application that runs in the Systray - this is used to establish connectivity between Desktop Manage and the device and where a BES is in use, to the BlackBerry Router components.

Regards,


RobMobility.
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SALinfoAuthor Commented:
Thanks for clearing on RIM Device Manager,
Can you please detail me the steps of achieving the above procedure of switch device via Desktop manager or pls refer me to any documentation which can help me in achieving this.

Thanks
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SALinfoAuthor Commented:
RobMobility:
Just to find out if you are about to send out the detailed steps for the 2nd option of (switch device via Desktop Manager) or else i will try going with the 1st option.
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SALinfoAuthor Commented:
Hi RobMobility:
i found out about the switch device wizard and in the process of doing that, once this is done successfully, will i be receiving all new emails to the new BB Device 9800 or will they still be received on the old one. if everything works ok on the new BB device 9800 i can delete all the emails on the old device.
On the BES server i don't need to make any changes for this new BB 9800 device, right and it will start receiving all the emails what it used to receive on the old BB.

please let me know if i am doing it in right way or not.

Many thanks in advance.
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SALinfoAuthor Commented:
Hello can any body reespond to the above posts, please
I need help in this.

Thanks
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RobMobilityCommented:
Hi,

Please see the following RIM article:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB16291

Regards,


RobMobility.
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SALinfoAuthor Commented:
RobMobility:
I have followed your first suggestion, taking backup of old device and erase and disable handheld.
i created both activation password manually and as well as email the activation password. either ways, all it says is contacting server for 2-3 minutes and then it just end up with the error, where as i am sure i am entering all the correct details like user email id and activation password.

Could you please respond to this asap as i am in need of urgent help.

Many thanks in advance...
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GhouseAdminCommented:
SALinfo: Since this is a new device , you will not be able to configure your old BB account due to PIN and other dependencies. Take the backup of the handheld, delete the Blackberry profile in BES server , recreate a new profile with new activation code.

After creating new profile, try to configure in your handheld. It should work. As long as there are mails in the exchange server, there wont be any loss in emails.

---ghouse
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SALinfoAuthor Commented:
GhouseAdmin:
I have tried backing up the old BB handset and also able to generate and email activation password, setup the exchange emails on new BB handset with little bit of problems and finally able to receive all succesfully on the BB device.

This is all fine, but all of a suddent i got to notice that its not syncing calender events from either side like when created from BB device its not synchronizing on user's Outlook 2007and created in Outlook not getting synchronized on user's BB device. But at the same time i am able to send/receive emails on both the Outlook and Handset.

I really appreciate all the experts advice on this so far.
So, can you help me out in this.

 
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SALinfoAuthor Commented:
GhouseAdmin:
Hello Ghouse,
Could you please respond to the above post.

Many thanks
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SALinfoAuthor Commented:
Hi all,
I resolved calender synchronization by enabling the wireless options available in the Calender, even after connecting the wireless option, it still required the wireless option to be checked on the calender which is available on Blackberry 9800 handset.

Many thanks.
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RobMobilityCommented:
Hi,

My apologies - I have been tied up with an significant implementation at work and have not had much time to progress this one further. As you may be aware, the Experts are all vounteers.

Regards,


RobMobility.
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SALinfoAuthor Commented:
Initially, he provided the answer, but he didn't responded later where i was stuck in the middle of process implementation. But i followed his suggestion and able to resolve it myself.
thanks
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