Outlook is Disconnected from Home

Posted on 2011-05-11
Last Modified: 2012-05-11
Hi Experts,

We have some users in our orginaization that cannot connect their outlook from home, but they can work normally from office.

When they open their outlook from home it shows disconnected. (internet connection is available)


Question by:Ballack
    LVL 24

    Expert Comment

    by:Sekar Chinnakannu
    Click Disconnected. In the context menu un-click Work Off-line., same time check user connected to your office network.
    LVL 24

    Expert Comment

    by:Sekar Chinnakannu
    try this step too in outlook with the option "/resetnavpane" (start > run > Outlook.exe /resetnavpane > enter)
    LVL 1

    Accepted Solution

    Here is the solution that you can try. This solution works for me.

    Launch Outlook> Tools> Options> Mail Setup> Email Accounts
    Select View or change existing e-mail accounts > Click Next
    Highlight Microsoft Exchange Server > Click change
    Click on More Settings > Select Connection Tab>

    You will see the option Exchange Over the internet
    Make sure this option is selected

    Click on Exchange Proxy Settings
    Under the connection settings
    Enter the URL for your proxy server for Exchange normally it will be your or based on organization setup.

    This option really depands on the organization setup. You can try without this option first.
    For connect using SSL only
    Enter the principal name for the proxy. e.g. or based on your organization setup.

    I hope this would assist your staff to work with their emails from home.

    Give it a go and let me know if it works.

    LVL 23

    Expert Comment

    by:Suliman Abu Kharroub
    adding to Devan28,

    check the check box "in slow networks , connect using http/s first".

    Author Comment

    Tnx Dev.

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