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EPIC-APP error in Acrobat 8.2.6

Posted on 2011-05-11
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Last Modified: 2012-05-11
I am receiving EPIC_APP error with Adobe Acrobat 8.2.6 while running on Windows 7.  Freshly reinstalled on the new computer with this new O/S.  Is this version of Acrobat compatible with Windows 7?    Once the application is started you have maybe 20 seconds before the error comes up and the application shuts down.   Research shows either a Java script error or a FLEXNET service not turned on, regarding licencing?    but neither are the fixes in my case.  It's network push with the application, licence is valid. I think it's compatibility but cannot seem to be able to run in compatible mode?
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Question by:renebeau
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by:ded9
ID: 35740161
Are you a standard user or administrator user..try running the program as admin



Ded9
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by:ded9
ID: 35740176
Also make sure FLEXNET service is started and automatic.


Ded9
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by:renebeau
ID: 35740386
I'll double check if FLEXNET is automatic... it was started and I stopped and restarted it, however the instrucitons I had from Internet were that it should be on Manual.    

I gave admin rights to the user on the machine; we are in a network environment.  I did try it as myself in case it was a profile issue ( more a stab in the dark than anything else)  and I'm domain admin.

thanks for the suggestions.  Will keep seeking an answer.  It may end up being a need to upgrade to Acrobat Pro X unfortunately.
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by:ded9
ID: 35740434
Also can try this ...uninstall the program...right click on the adobe setup file set compatibility and then install the program...also right click on the setup and select run as admin...install the program.



Ded9

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by:WileECoyote45305
ID: 35757285
Happens quite often in our network pushes of Acrobat. Usually a reboot of the user's system will take care of it. If not, a repair on Acrobat through Add/Remove Programs has done the trick.
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renebeau earned 0 total points
ID: 35879049
Thanks everyone.  I didn't have much success with this.  The client was running both Adobe Reader and the Acrobat program.  He says he has managed to a certain extent to make it function. He disabled the Acrobat to not automatically open any documents in Outlook or web browser, was then making sure Reader did the work instead.   Then he's not sure how, but managed to resave the document with Acrobat and was able to edit with it and use it in a fashion he can work with.

It's the only time I have seen this error with any of our users.   However since he just upgraded to windows 7  our image, it seems a compatibility issue was involved to some degree.   I'll close this question  as tentatively resolved for now. Once I have a few more specimens to test on, I'll return and update this matter. thank you
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Author Closing Comment

by:renebeau
ID: 35909960
my client solved his own problem
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