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EPIC-APP error in Acrobat 8.2.6

I am receiving EPIC_APP error with Adobe Acrobat 8.2.6 while running on Windows 7. Freshly reinstalled on the new computer with this new O/S. Is this version of Acrobat compatible with Windows 7? Once the application is started you have maybe 20 seconds before the error comes up and the application shuts down. Research shows either a Java script error or a FLEXNET service not turned on, regarding licencing? but neither are the fixes in my case. It's network push with the application, licence is valid. I think it's compatibility but cannot seem to be able to run in compatible mode?

ded9

Are you a standard user or administrator user..try running the program as admin

Ded9

ded9

Also make sure FLEXNET service is started and automatic.

Ded9

renebeau

ASKER

I'll double check if FLEXNET is automatic... it was started and I stopped and restarted it, however the instrucitons I had from Internet were that it should be on Manual.

I gave admin rights to the user on the machine; we are in a network environment. I did try it as myself in case it was a profile issue ( more a stab in the dark than anything else) and I'm domain admin.

thanks for the suggestions. Will keep seeking an answer. It may end up being a need to upgrade to Acrobat Pro X unfortunately.

ded9

Also can try this ...uninstall the program...right click on the adobe setup file set compatibility and then install the program...also right click on the setup and select run as admin...install the program.

Ded9

WileECoyote45305

Happens quite often in our network pushes of Acrobat. Usually a reboot of the user's system will take care of it. If not, a repair on Acrobat through Add/Remove Programs has done the trick.

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renebeau

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renebeau

ASKER

my client solved his own problem