how do I create a email account on AD that forwards all messages to an external email address

Posted on 2011-05-11
Last Modified: 2012-05-11
I would like to set an email account on AD that forwards all messages onto an external email address. After creating the account under Exchange general / Delivery options there is an option to forward mail on but it only allows me to select internal accounts.

What do I need to do?
Question by:roy_batty
    LVL 33

    Expert Comment

    which version of Exchange it is.
    LVL 10

    Expert Comment

    You need to create a "contact " first , that contact will include your external email address , then you can forward to it.
    LVL 10

    Accepted Solution

    Also here is help for creating contact :
    LVL 8

    Expert Comment

    You need to make a contact in AD. When created you can select the contact for mail forwarding.
    A contact is some sort of special user which you can give an external e-mail address.
    In exchange 2003 you can create a contact in AD, in exchange 2007 and up you van create a contact in exchange system manager.
    LVL 1

    Author Comment

    Im using exchange 2003.
    LVL 2

    Expert Comment

    Create a contact in AD and assign the external email address to it. In Exchange system manager , go to the user mailbox properties and enable a forwarder to the created contact.  Below are the simple steps:

       1. Start the Active Directory Users and Computers snap-in.
       2. Expand the server, and then right-click Users.
       3. Click New, and then click Contact.
       4. Type a name.
       5. Click Modify, click SMTP, and then click OK to create the custom SMTP mail address.
       6. Type the SMTP e-mail address, click OK, click Next, and then click Finish.

    To enable forwarder:

       1. Start the Active Directory Users and Computers snap-in.
       2. Right-click the mail-enabled user, and then click Properties.
       3. Click the Exchange General tab.
       4. Click Delivery Options.
       5. In the Forwarding Address section, click Forward to, and then click Modify.
       6. Click the mail-enabled user or the mail-enabled contact. Then, click OK.

          Note If you want e-mail to be delivered to the original mailbox as well as the forwarding address, select the Deliver messages to both forwarding address and mailbox check box.
       7. To close Delivery Options and to close Properties, click OK two times.
    LVL 1

    Author Closing Comment

    Thanks for the help

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