printer not working

Posted on 2011-05-11
Last Modified: 2012-05-11
HP LaserJet CP1025 color. There were several paper jam errors yesterday when i tried to print in the legal size paper. And now it won't work at all. I have windows XP. It was working on CP1020's driver as I could not find the 1025 driver.

I have performed all the steps given in

Also tried deleting the printer and re-installing it.

Status is Error- printing.
Question by:PearlJamFanatic
    LVL 1

    Accepted Solution

    Does the printer work on another computer ?, have you downloaded the latest drivers and software from the hp site?
    LVL 3

    Assisted Solution

    LVL 30

    Assisted Solution

    ok... I gotta ask the question. You said there were several paper jams yesterday, now it won't work at all.

    Can anyone else print to it without problem?
    If not, or if you are the only one using it, then I would respectfully suggest that something got broke, or there is still paper stuck in there somewhere. Look some more....
    LVL 2

    Assisted Solution

    Is it connected to the PC via USB or Parallel cable?  I've seen this before and I've fixed it by uninstalling the 1284 IEEE from the device manager, reinstalling.

    Author Comment

    Running the printer software CP1020_Series_Basic_Solution.exe fixed the problem.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    Suggested Solutions

    It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
    Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
    Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now