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Backup Exec 12.5 media server transfer 2003 to 2008 R2

Hello,

We currently have Symantec Backup Exec 12.5 installed on a Windows Server 2003 media server. I would like to transfer this installation to a new media server on a Windows Server 2008 R2 box, where I have installed an evaluation copy of Backup Exec 12.5 (to which the licences will be transfered over). I followed the plan laid out in the following support article "TECH37072" located here:

http://www.symantec.com/business/support/index?page=content&id=TECH37072

I am able to copy the media server configuration from the existing copy of Backup Exec in to a .cfg file using BeUtility, however when I come to apply this config file to the new media server (2008 R2) the screen freezes on "Apply copied media server configuration to media servers" with a progress of 0%. From here on it indefinately hangs, I recently allowed this to run over the weekend.

Are there any pre-requisites that need to be carried out before the config file can be applied?

Any help would be appreciated.


Thanks,

Adam
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YorkData
Asked:
YorkData
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1 Solution
 
bhanukir7Commented:
hi Adamn,

Did you try running the BEutility with elevated privileges as unlike in windows 2003 win2008 and above have UAC enabled which tries to run any application or EXE file with the lowest privileges,

Right click on the BEutility and select "Run as administrator" and see if the same works.

also enable debug on backupexec using the BEutility and then try importing the cfg file.

regards
Bhanu
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YorkDataAuthor Commented:
Hi Bhanu,

Thanks for your response.

I have "Run as administrator" and enabled debug on the BEutility however still no luck unfortunately. Still getting the same issue

Any other suggestions?

Thanks,
Adam
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bhanukir7Commented:
did you look up the logs and verify if that has any traces of what is causing the issue.

Try to export the config again and try with the new cfg file and also verify if the BE services are all started with administrator account

also ensure that the system logon account is same on both old and new server

regards
bhanu
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YorkDataAuthor Commented:
Unfortunately the logs don't seem to show anything useful.

Yeah the same issue with a new config file, and all of the BE services have been started with an administrator account.

I have spoken to Symantec and apparently Backup Exec 12.5 is only partially compatible with Server 2008 R2, and it cannot be installed as a media server. Their option was to pay for an upgrade to Backup Exec 2010.

Thanks,
Adam
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YorkDataAuthor Commented:
Backup Exec 12.5 not compatible on Windows Server 2008 R2
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