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HP DAT 160 problems

Posted on 2011-05-11
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Last Modified: 2012-08-13
I have inherited an issue that has been ongoing for several months. We have several clients using SBS2008 and SBS2003 servers with HP Dat160usb Tape drives.
 
The drive either does not recognize that a tape is inserted into the drive, or it shows offline in Backup Exec 12.5, or shows as busy in Backup Exec 12.5.   This issue persists in HP StorageWorks Library and Tape Tools. It also likes to show the drive as "In Use".
 
In the course of troubleshooting I have uninstalled Backup exec, and the HP Dat160 usb drive. I have reinstalled the drive and installed only HP StorageWorks Library and Tape Tools. All drivers and firmware updates have been completed through this tool. Several tapes, including new, have been inserted into the drive, and HP StorageWorks Library and Tape Tools also does not recognize that there is media in the tape drive, eliminating backup exec as the issue. I have confirmed the tapes are compatible. Drive has been cleaned. Previous techs have replaced the drive hardware several times, and un/reinstalled all applications several times.

I have searched online, and although this does not appear to be an uncommon issue, there are no fixes posted.  Any suggestions would be appreciated.
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Question by:LindsayCole
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LVL 35

Expert Comment

by:Cris Hanna
ID: 35741654
When Windows Server 2008 (and consequently SBS 2008) was released considerable notice was given to the fact that Windows Server 2008 lost support for tape drives.

So the only solution was a third party solution like backup exec or other third party software.

I suspect that part of the issue is that you are not using the version specific to Small Business Server
You might consider downloading the 60 day trial version and see if that solves the problem
http://www.symantec.com/business/backup-exec-for-windows-small-business-server
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LVL 21

Expert Comment

by:SelfGovern
ID: 35746120
RSM (removable storage management) can also be "grabbing" the tape drives so that your backup application can't own or operate them (tapes are a streaming, not shared, medium).

Try disabling RSM and see if that clears things up.
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Author Comment

by:LindsayCole
ID: 35747993
Cris: We are using the appropriate version for SBS.

Self: I cannot seem to find how to disable it in Server 2008? Can you advise?
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LVL 21

Expert Comment

by:SelfGovern
ID: 35748045
If it's thee, it will be in Services --
Right click My Computer, select "Manage", expand "services and applications", select "services", scroll down looking for Removable Storage Management; if it's active, stop it and see if that clears things up.
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LVL 2

Author Comment

by:LindsayCole
ID: 35748518
Unfortunately that service is not listed in any of our SBS boxes, and from what I have found- it no longer exists in Server 2008 R2.
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Accepted Solution

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LindsayCole earned 0 total points
ID: 35860476
Turns out one of the drives were faulty, took two warranty replacements from HP to have fixed, the other had write protected tape drives that for some reason did not show up as write protected until the drive had its firmware reset and updated.
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Author Closing Comment

by:LindsayCole
ID: 35884853
Found the solution on my own.
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