HP DAT 160 problems
Posted on 2011-05-11
I have inherited an issue that has been ongoing for several months. We have several clients using SBS2008 and SBS2003 servers with HP Dat160usb Tape drives.
The drive either does not recognize that a tape is inserted into the drive, or it shows offline in Backup Exec 12.5, or shows as busy in Backup Exec 12.5. This issue persists in HP StorageWorks Library and Tape Tools. It also likes to show the drive as "In Use".
In the course of troubleshooting I have uninstalled Backup exec, and the HP Dat160 usb drive. I have reinstalled the drive and installed only HP StorageWorks Library and Tape Tools. All drivers and firmware updates have been completed through this tool. Several tapes, including new, have been inserted into the drive, and HP StorageWorks Library and Tape Tools also does not recognize that there is media in the tape drive, eliminating backup exec as the issue. I have confirmed the tapes are compatible. Drive has been cleaned. Previous techs have replaced the drive hardware several times, and un/reinstalled all applications several times.
I have searched online, and although this does not appear to be an uncommon issue, there are no fixes posted. Any suggestions would be appreciated.