Outlook 2010 randomly putting emails with rules into deleted folder when there is no ruling to do so?

Posted on 2011-05-11
Medium Priority
Last Modified: 2012-06-21
I have a client that Is running Windows 7 Professional 64bit with Outlook Small Business 2010. Here is the problem, Client removes all rules from his list and then recreates them one at a time until the issue pops up. he will put the ruling as this: "Apply rule after message arrives with '@medefis.com' 'medefis.com' 'medefis' in the address line, move them to medefis folder"  It's a very basic rule setting and with the multiple variations to cover all grounds. Odd part is that randomly some of the emails are dumped to deleted. The addresses are identical to the ones in the correct folder as well.

Any ideas on a fix for this?
Question by:kharoldsen

Accepted Solution

tonyperth earned 500 total points
ID: 35739150
When you set rules in outlook they are on outlook, not the exchange server.  Is it possible the user has an outlook priole set up elsewhere for this mailbox with a misconfigured rule?

To set up rules on the server, or to double check that there are not some already set up log on to the webmail and check rules there.

checking these will determine if there is a bad rule somewhere.
LVL 23

Assisted Solution

by:Brian Gee
Brian Gee earned 500 total points
ID: 35739534
Also to rule out any rules issues (even after complete removal), try closing Outlook and then relaunching with a cleanrules switch.

outlook /cleanrules

Author Comment

ID: 35750384
The client only accesses his email via outlook from one workstation. The only rule settings was done by us. I will try the /cleanrules function to see if that repairs the issue.

Featured Post

NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question