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Files There but not showing in explorer | Windows 2008 R2 File Server

Hello,

We are having trouble with a 2008 R2 File Server. We are part of a Multi-Domain Environment and just transitioned our File storage from 2003 R2 to 2008 R2.

We have a Web Application that creates documents for our employees.
When the Documents are created the employees click a link: file://fileserver/Shared$/FolderWithFiles.

The Files that the server created are not showing there... However, If you go directly to the file server (The Same Folder on the physical box: f:\Shared\FolderWithFiles The Files are there.

The Domain that the File Server is in is not the same domain the User Machines are in, However the Domains have 2 Way access so Authentication has not been an issue.

All Client machines are Windows 7 Pro. The client Machines are Set to show "Hidden and System Files"

ALSO TO NOTE: After about 15 Minutes, The Employee can click the file:// Link again and the files will be listed.
Along with this, Another employee will sometimes be able to browse to the same folder and see the Files Immediately....

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I am lost.. Any Suggestions would be grateful
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varesources
Asked:
varesources
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3 Solutions
 
tonyperthCommented:
In 2008 users can only see shares that they have rights to.  Folders are not visible if they do not have the correct permissions.  This is a function you can turn off, and it may resolve your problem.
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varesourcesAuthor Commented:
All company users are set to have Rights to the Share, All Files, Folders, Sub folders? Is there something I am missing about Permissions?

Would the Answer above explain why After about 15 Minutes the User is able to see the files?
If so, How do I change that setting?

Thanks in advance,
Jameson
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tonyperthCommented:
In 2008 it is a function called Access Based Enumeration that stops users seeing shares that they don't have rights to.  You can turn it off in the "Share and Storage Management" MMC.  See link below:

http://blogs.technet.com/b/aralves/archive/2007/09/20/windows-server-2008-access-based-enumeration.aspx

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tonyperthCommented:
I suspect the 15 minute delay, could be due to the domain trust replication.  If you turn off Access Based Enumeration I beleive you will be able to see the files immediately, but you may not be able to access them until the 15 minutes are up.
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
There is a hotfix for this behaviour (you can click in SEARCH in Windows Explorer and start typing the file name and its there!) but I am drawing a blank at the moment. :(

I will keep searching for it.

Philip
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varesourcesAuthor Commented:
Thanks for all of the Suggestions.

I did check, ABE Is off (I actually thought that may have been the issue)
I also just looked and the new files that are created do not have "SecondDomain\Users" listed as people with rights?!

However I have went to the top level of the share and checked to make sure that NTFS Permissions are set to All Child Files/Folders...

I am able To open up the Folder on my Machine and see the Files, but the Employee Can't?! Any Guesses? Also Other people on the floor are able to look and see the files... Just not the person who needs them?

Thanks again
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varesourcesAuthor Commented:
Also, If the files will not show up, I can have the user access the FS differently and they will:

Example:

Normally they access it like this: file://fileserver/Shared$/FolderWithFiles.
To get the Files to show: file://10.10.10.1/Shared$/FolderWithFiles. (USE THE IP Address instead)

OR VISE VERSA. If they are not showing with the IP Address, Then I have them use the UNC
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varesourcesAuthor Commented:
Another Update:

A users just came and said (and together we confirmed) That if they just open a file within the Directory (Any File). Then all Newly Created Files show up.

I have attempted to Press "F5" and also click "Refresh" and this did not make a difference.. However, Opening a file Did work!

Thoughts? Explanations?
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TasmantCommented:
Couldn'it be possible that? :
- you have 2 physical files servers with the same virtual name in DNS with 2 IPs (load-balancing)
- you use DFS, and you have two target, or you use some tools to sync data. this would explain the 15 minutes delay.
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varesourcesAuthor Commented:
I wish.  :( It is one File Server, No Load Balancing etc.
If it matters, this Server is also one of our AD Servers for it's Domain.

I think we figured out that our "Delay" was because another user would hit the share, Open a File and then it would cause the list to be "Refreshed" with the new files.... and for other users the files would "Appear"
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TasmantCommented:
Typically the behavior described in technet SMB2 linked above.
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varesourcesAuthor Commented:
I searched the Internet High and Low before Posting the question.. Looks like I just didn't use the Right Key words!!! I believe that is exactly what the problem is.

This may be a rookie question.. But do I set these Registry settings on the File Server or on all Client Machines?

Or Both?

(Server would be far easier than all Client machines)
Thanks so much
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
Tasmant ... that's what was buried somewhere in the old grey matter! ;)

The registry changes that are pointed to in the Forums post fix the problem where the files don't show up.

Philip
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TasmantCommented:
You need to deploy this setting on all client computers. you can use your current logon script (if you have), or create a new GPO with a logon script (bat, vbs, powershell), or maybe use Group Policy Preferences.
see "Reg add" command-line help to write your .bat file.

@MPECSInc: you point me in the right way ;)
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
We would deploy using a GPO with the settings built right in.

Tasmant, you are welcome. :)

Philip
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Omer_SaeedCommented:
Are you sure you weren't enable Offline files ?
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varesourcesAuthor Commented:
Thank You all For your help!

As far as I know... This has solved our Problem! We rolled out this change to all users. The only people we heard comments about "It's still not working" were the ones who did not restart their computers.

I am very grateful for all of the help!


Here is our solutions (If anybody else bumps up against this)

We created a registry file
FixSMB2CacheLifetime.reg
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\LanmanWorkstation\Parameters]
"DirectoryCacheLifetime"=dword:00000005

Open in new window

And Distributed it to all user Machines.
Then Had the Users Restart their Machines as needed
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varesourcesAuthor Commented:
We accepted our own comment to help people find the exact fix, Instead of following a link somewhere else
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