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Microsoft Outlook 2010 does not close the open window when sending email, but the email is sent.

Posted on 2011-05-11
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Last Modified: 2012-06-27
I have a customer using office 2010, windows 7 32 bit, forefront security.  What is happening is that when she sends an email, nothing is happening with the window that she composed the email in.  In every instance, on all other computers I have tried this on, you hit send, the window closes, the email is sent, and you are back viewing your outlook inbox.  Any suggestions?  Her email is being sent, but because the window does not close, she is does not think the email was sent, and hits send several times before she realizes that the email has been sent multiple times.  We have tried repairing outlook and even gave her a new windows profile... to no avail!  We have hundreds of users and she is the only one that is experiencing this.  Thank you
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Question by:otishelp
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ded9 earned 2000 total points
ID: 35739800
Launch outlook in safe mode..click start-type- outlook /safe.....this will launch outlook without addins....if outlook works fine in this mode then the problem is caused by addins. remove unwanted addins.

http://office.microsoft.com/en-us/outlook-help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx



Ded9
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by:otishelp
ID: 35740509
Will give that a shot and post back.  Thanks
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Expert Comment

by:gtsonline
ID: 35960016
Did anyone find a solution?  I am seeing the same problem intermittently.  Happens most often when use the Windows Explorer Sent To Mail Recipient option for a file.  

I am running Windows 2007 64-bit, Forefront Security and Office 2010 32-bit.
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