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Outlook

One user is not getting e-mails in outlook but gets e-mail in OWA and PDA
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nkarim
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nkarim
1 Solution
 
Brian GeeCommented:
Let's make sure that Outlook is not in Offline mode and the server configuration that was set for the Outlook profile checks out accordingly.

When launching Outlook on this user's system, are there any errors that appear? Are folders like the Inbox being populated with old email at least?
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johnb6767Commented:
Is Cached Exchange Mode enabled? If so, close Outlook and kill the .OST file.

Might need to rebuild the mail profile from within the Control Panel.

Often, I simply rename %appdata%\Microsoft\Outlook to Outlook-Old, and "Local Settings\Application Data\Microsoft\Outlook to Outlook-Old as well, and quickly rebuilds the data files... Doesnt rebuild the actual mail profile though......
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Dangle79Commented:
can they send email? are they getting a send/receive error? what version of Outlook?

make sure they haven't done something goofy with their view settings to only show "read" messages or something like that.
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nkarimAuthor Commented:
It is outlook 2003 and dangle79 yes user can send e-mails
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nkarimAuthor Commented:
yobri  Outlook is not in Offline mode and the server configuration that was set for the Outlook profile checks out fine
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nkarimAuthor Commented:
johnb7676 Is  %appdata%\Microsoft\Outlook to Outlook-Old, and "Local Settings\Application Data\Microsoft\Outlook to Outlook-Olld are they the same.
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johnb6767Commented:
No, 2 different paths...

You can paste these both into a Run dialog, and rename the Outlook folders...

"%appdata%\Microsoft\"

"shell:Local appdata\Microsoft\"

Sorry, was being lazy and using the shortcuts instead of the full path....
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nkarimAuthor Commented:
Thanks john6767
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