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Let's make sure that Outlook is not in Offline mode and the server configuration that was set for the Outlook profile checks out accordingly. <br />
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When launching Outlook on this user's system, are there any errors that appear? Are folders like the Inbox being populated with old email at least? 
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Let's make sure that Outlook is not in Offline mode and the server configuration that was set for the Outlook profile checks out accordingly.

When launching Outlook on this user's system, are there any errors that appear? Are folders like the Inbox being populated with old email at least?

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can they send email? are they getting a send/receive error? what version of Outlook?<br />
<br />
make sure they haven't done something goofy with their view settings to only show &quot;read&quot; messages or something like that.
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can they send email? are they getting a send/receive error? what version of Outlook?

make sure they haven't done something goofy with their view settings to only show "read" messages or something like that.

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It is outlook 2003 and dangle79 yes user can send e-mails
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It is outlook 2003 and dangle79 yes user can send e-mails

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yobri &nbsp;Outlook is not in Offline mode and the server configuration that was set for the Outlook profile checks out fine
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yobri  Outlook is not in Offline mode and the server configuration that was set for the Outlook profile checks out fine

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<b>johnb7676 </b> Is &nbsp;%appdata%\Microsoft\Outloo<wbr />k to Outlook-Old, and &quot;Local Settings\Application Data\Microsoft\Outlook to Outlook-Olld are they the same.
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johnb7676 Is  %appdata%\Microsoft\Outlook to Outlook-Old, and "Local Settings\Application Data\Microsoft\Outlook to Outlook-Olld are they the same.

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No, 2 different paths...<br />
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You can paste these both into a Run dialog, and rename the Outlook folders...<br />
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&quot;%appdata%\Microsoft\&quot;<br />
<br />
&quot;shell:Local appdata\Microsoft\&quot;<br />
<br />
Sorry, was being lazy and using the shortcuts instead of the full path....
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No, 2 different paths...

You can paste these both into a Run dialog, and rename the Outlook folders...

"%appdata%\Microsoft\"

"shell:Local appdata\Microsoft\"

Sorry, was being lazy and using the shortcuts instead of the full path....

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<b>One user is not getting e-mails in outlook but gets e-mail in OWA and PDA</b>
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One user is not getting e-mails in outlook but gets e-mail in OWA and PDA

Outlook

Productivity software is application software dedicated to producing information, such as documents, presentations, worksheets, databases, charts, graphs, digital paintings, electronic music and digital video. Most common programs and suites such as Microsoft Office and LibreOffice have their own topics. Office suites, which brought word processing, spreadsheet, and relational database programs to the desktop in the 1980s, are the core example of productivity software, but they can include communications software, personal information managers, groupware and log analysis software.