print spooler on windows server 2003

Posted on 2011-05-11
Last Modified: 2012-05-11
i have a windows 2003 server box that is running a web application that uses WSH(Windows scripting host).  this application writes to ZEBRA RW420 wireless printers installed on the server.  A couple times a day the spooler just stops printing.  I have to stop the spooler service, delete the files in windows/system32/spool/printer and restart spooler service.  

Any ideas what might be going wrong?

The web application writes these spool files all day long and prints just fine....its just that once or twice a day the spooler seemsto lock up and has to be cleaned up using the method i described above.

In the beginning i would get an error message asking to launch the JIT debugger, but i disabled it via the registry.

anyway i could find out what is happening.

For the record...this application ran just fine on a windows 2000 server machine.

any feedback would be greatly appreciated.


Question by:globalterminal
    LVL 14

    Assisted Solution

    In the event viewer, there is something when you have the spooler error?
    LVL 20

    Accepted Solution

    If the configurations are similar, and only happens to the 2003 box, I would suspect it is a driver issue. (Unless it is WHQL)

    I have seen HP drivers stepping each other and caused spooler to crash, and there is no "fix" . (HP suggests us  to reinstall our production print server when with over 200 printers.)

    Spooler is subject to crash because it interprets closely with the print driver and send to printers to process.

    Author Comment

    i see these errors in the event viewer:

    Event Type:      Error
    Event Source:      Application Error
    Event Category:      (100)
    Event ID:      1000
    Date:            5/11/2011
    Time:            11:22:52 AM
    User:            N/A
    Computer:      NJASPWEBSRV
    Faulting application spoolsv.exe, version 5.2.3790.4759, faulting module ntdll.dll, version 5.2.3790.4789, fault address 0x000415e7.

    For more information, see Help and Support Center at
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 73 70 6f   ure  spo
    0018: 6f 6c 73 76 2e 65 78 65   olsv.exe
    0020: 20 35 2e 32 2e 33 37 39    5.2.379
    0028: 30 2e 34 37 35 39 20 69   0.4759 i
    0030: 6e 20 6e 74 64 6c 6c 2e   n ntdll.
    0038: 64 6c 6c 20 35 2e 32 2e   dll 5.2.
    0040: 33 37 39 30 2e 34 37 38   3790.478
    0048: 39 20 61 74 20 6f 66 66   9 at off
    0050: 73 65 74 20 30 30 30 34   set 0004
    0058: 31 35 65 37               15e7    


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