Outlook 2007 / Win 7 Prof will not receive.

Posted on 2011-05-11
Medium Priority
Last Modified: 2012-05-11
Hi everyone, please help!!!

I have a Windows 7 Prof / Office 2007 Prof Installation that has stopped receiving emails from (3) pop accounts.  It sends mail immediately as it should, but when you press the send/receive button to try and receive mail, nothing happens.  Every test I can think of checks out fine, but no email for me.  The only thing that has changed is a new group policy that redirects the desktop and application data folders to the server, but since this change, all other users have no issues.  And this users emails work fine on other computers in the office.  Unfortunately, other accounts work fine on the user’s computer that is having the issue.  So it's not the computer, it's not the pop server, it's not the Outlook installation (I removed and reinstalled for good measure) and it's not the new GP.

Oh yeah, his exchange account under the same Outlook profile is working fine...

Any ideas??

Thanks in advance.
Question by:11thlevel
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LVL 50

Expert Comment

ID: 35742589
11thlevel--Can you delete the account and then recreate it?

Author Comment

ID: 35743135
Tried that also, I went as far as to delete the accounts, delete the pst's and the ost, delete the profile and then uninstall and reinstall office, then re-add it all.

Accepted Solution

11thlevel earned 0 total points
ID: 35743611
I ended up having to manually reset the file permissions of the application data files & folders on the server.  Once that was cleared up, everything functioned normal.
LVL 50

Expert Comment

ID: 35747695
11thlevel--Thanks for telling us the solution.

Author Closing Comment

ID: 35775533
Found solution through trial and error

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