How to fix Event ID 3760

Posted on 2011-05-11
Last Modified: 2012-08-14

I have recurring error 3760 in the Event Log. I have a WSS 3.0 site on a Windows Server 2003 SP2 and SQL Server 2005 Standard Edition. I also see related events 18456 and 2436 that occur right before event 3760. It appears these were caused by a security update. The "Windows SharePoint Services Search" service is using 'PBTF\SvcMOSS' account. Could I reset this account? What else could be cause this problem?

Event Type:      Error
Event Source:      Windows SharePoint Services 3
Event Category:      Database
Event ID:      3760

SQL Database 'WSS_Content_81' on SQL Server instance 'np:\\.\pipe\MSSQL$Microsoft##SSEE\sql\query' not found. Additional error information from SQL Server is included below.

Cannot open database "WSS_Content_81" requested by the login. The login failed.
Login failed for user 'PBTF\SvcMOSS'.

For more information, see Help and Support Center at

Question by:gtrapp
    LVL 6

    Accepted Solution

    ndicates that this event is recorded when a database is missing or is not online. It provides the steps to restore the database from a backup, and re-connect it to Windows SharePoint Services 3.0. However, the troubleshooting approach should be based on the actual details of the error message (for example, a failed login error message does not require a restore but a verification of the credentials used to login).

    Some users resolved this by re-initiating the SharePoint configuration.
    Kelly W.

    Author Comment

    The database is online and the site is up and running. I will check the account.

    Author Comment

    The SharePoint site is using a content database named "STS_chinook_1" as this database appears in SharePoint Central Admin . However, the error message says SharePoint is trying to access "WSS_Content_81".

    Cannot open database "WSS_Content_81" requested by the login. The login failed.
    Login failed for user 'PBTF\SvcMOSS'.

    This name shows up under databases in SQL Server Management Studio, but I can't click on the properties and SQL Server acts like it does not exist.  No tables are displayed. How do I tell SharePoint to stop using WSS_Content_81?


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