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Label printer preferences keep changing on thier own

Posted on 2011-05-11
Medium Priority
Last Modified: 2012-05-11
This issue is both urgent and bizarre. We are running Windows XP and on our label printers (Datamax E-4203) we are able to go into the Printer Preferences and choose the label type and edit the dimensions of the label we are printing. Currently the printers are set up on print server devices and shared to 3 computers. There are 2 separate print servers (one Hawking and one Linksys print server) hosting different label printers with different size labels in each one. Just recently, our print preferences started randomly changing to different label types. For example if we are using 1" X 2" labels then we check it later and it magically changed to 3"X5" or something like that. It happens randomly on 3 different computers and when the values change, they don't all change to the same value. I thought maybe the print server was causing the issue but then I discovered that it happens for the label printers on the other print server as well. The previous tech swears that he did not update or change any print drivers but I can't think of any other explanation. Does anyone have any idea why the printer preferences would suddenly not stick?
Question by:Lockesys
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LVL 66

Accepted Solution

johnb6767 earned 2000 total points
ID: 35744143
Have you tried another driver? Perhaps an older archived driver?

Do you know roughly when the problem started? Maybe you can correlate a kb update (System Log), and match the dates up....

Author Comment

ID: 35764609
I think this issue is now resolved. Troubleshooting different printer driver versions made me stumble upon an advanced section of the printer driver (Seagull Bartender printer driver settings) that had options for networking and security (different set from NT security options that were also normally on the printer properties). I locked down a section saying that users could not edit the settings or printer preferences. I also locked down the printer management in the NT security to only let administrators manage the printers. Normal users can only manage documents now and in the special section where there were networking options I set it so that network users had zero rights to update the configuration of the printer. Now the printer is not randomly changing preferences and  I think that somehow one of the computers out there was causing the problem. I don't know which one but unless it starts happening again I think its fixed for now.

Author Closing Comment

ID: 35764614
While not the exact solution, it helped me stumble upon the real issue.
LVL 66

Expert Comment

ID: 35764943
Glad youre fixed.....

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