Label printer preferences keep changing on thier own
Posted on 2011-05-11
This issue is both urgent and bizarre. We are running Windows XP and on our label printers (Datamax E-4203) we are able to go into the Printer Preferences and choose the label type and edit the dimensions of the label we are printing. Currently the printers are set up on print server devices and shared to 3 computers. There are 2 separate print servers (one Hawking and one Linksys print server) hosting different label printers with different size labels in each one. Just recently, our print preferences started randomly changing to different label types. For example if we are using 1" X 2" labels then we check it later and it magically changed to 3"X5" or something like that. It happens randomly on 3 different computers and when the values change, they don't all change to the same value. I thought maybe the print server was causing the issue but then I discovered that it happens for the label printers on the other print server as well. The previous tech swears that he did not update or change any print drivers but I can't think of any other explanation. Does anyone have any idea why the printer preferences would suddenly not stick?