cannot receive emails on blackberry

Posted on 2011-05-11
Last Modified: 2012-05-11
I got a client that says he is not receving emails on his blackberrry. any ideas are greatly appreciated. Thank you.
Question by:now2010
    LVL 23

    Accepted Solution

    If he was receiving emails on his BlackBerry before, have him try to remove the battery and then re-insert it to give the device a reboot.
    LVL 23

    Assisted Solution

    by:Brian Gee
    Other things to check... how is the signal strength of his location? Does he have EDGE or 3G (or whatever his service supplies) service in all capital letters designating that data services are available?

    Is his BlackBerry connected to a BES?
    LVL 24

    Assisted Solution

    by:Sekar Chinnakannu
    Did you try a diagnostics? Options >mobile Network >Menu key >diagnostics test?
    LVL 24

    Expert Comment

    by:Sekar Chinnakannu
    LVL 25

    Assisted Solution


    Please provide more details e.g. BES version and variant (i..e 5.0.2 Express), Exchange version, device model and OS, service plan (BIS/BES).



    Author Closing Comment

    Turns out he didn't set up his email.

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