Outlook 2010 corrupts all Office attachments on a Server 2008R2 Remote Desktop Server
Hello Experts.
I have a rather annoying problem with a clients new Remote Desktop server.
The problem is that any and all Office attachments (tested with Word and Excel documents) sent to the users via email cannot be opened due to the file seemingly being corrupted/damaged.
I have determined that it is a local problem on the server, as the attachments work fine on my own pc. Also I believe the problem is isolated to Outlook, as the users can open already stored Office files without any issues.
What are your thoughts on this?
Extra information:
The server is running Microsoft Server 2008 R2.
It is handeling the roles of AD and RDS - The client only has one server, hence the breach of best practise.
There is currently no AV software on the server.
I have not tested this with an administrator account, as the client is running pop3 email accounts, and I'm not sure if they have any unused accounts I can test with.
I have a rather annoying problem with a clients new Remote Desktop server.
The problem is that any and all Office attachments (tested with Word and Excel documents) sent to the users via email cannot be opened due to the file seemingly being corrupted/damaged.
I have determined that it is a local problem on the server, as the attachments work fine on my own pc. Also I believe the problem is isolated to Outlook, as the users can open already stored Office files without any issues.
What are your thoughts on this?
Extra information:
The server is running Microsoft Server 2008 R2.
It is handeling the roles of AD and RDS - The client only has one server, hence the breach of best practise.
There is currently no AV software on the server.
I have not tested this with an administrator account, as the client is running pop3 email accounts, and I'm not sure if they have any unused accounts I can test with.
ASKER
I have tried sending a mail from a user to himself - the file is corrupted.
I also tried downloading the attached file and running it from the desktop, still corrupted.
There are no errors in the event log, regarding this problem.
I will try doing a repair this evening (in roughly 4 hours from now) when the users have all logged off the server.
I also tried downloading the attached file and running it from the desktop, still corrupted.
There are no errors in the event log, regarding this problem.
I will try doing a repair this evening (in roughly 4 hours from now) when the users have all logged off the server.
OK, we'll await the outcome of the repair.
Also check the patch level of the server and Office.
Also check the patch level of the server and Office.
ASKER
The problem still persists, even after having run a repair and an update.
It looks like you'll have to do a complete uninstall of Office & re-install it.
If you do this, make sure that the uninstall completes. Before re-installing, I would also suggest deleting any remaining MSO folders manually, and using a registry cleanup utility like CCleaner.
http://support.microsoft.com/kb/290301 may help if there are any problems.
If you do this, make sure that the uninstall completes. Before re-installing, I would also suggest deleting any remaining MSO folders manually, and using a registry cleanup utility like CCleaner.
http://support.microsoft.com/kb/290301 may help if there are any problems.
ASKER
I'll try doing a reinst of Office over the weekend and see if that resolves it.
Thanks for the help so far - I'll come back with a result after the reinst.
Thanks for the help so far - I'll come back with a result after the reinst.
Are the associations correct. Is Outlook trying to open the file with the correct application. For example, is it opening a Word document with Word or internet explorer? When you tested opening a document locally did you open Word then open the document or did you double click the document and the association opened Word?
ASKER
After having done an uninstall, registry cleaner and a reinstall, the problem still persists.
The associations are correct. .xlsx files are opened in Excel, .docx files in Word.
The associations are correct. .xlsx files are opened in Excel, .docx files in Word.
On the faulty machine, if you open a document in Word or Excel that has NOT gone through Outlook, do you have the same problem?
ASKER
I do not have the problem, if the documents haven't been through Outlook.
ASKER
Anyone got any other ideas?
Got the client screaming in my ears at this point.
Got the client screaming in my ears at this point.
ASKER CERTIFIED SOLUTION
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ASKER
I had to google my way to the answer.
If you send a mail from the server to the server, can you open the attachment locally?
Are there any errors in the event logs on the server?