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Printing issue

Hi, we are having an issue with a user trying to print to a TCS 500 plotter from AutoCAD. The plotter will show up under the dropdown list to choose from, but once choosen it never populates. It will say 'None' as the plotter shown instead of 'TCS 500.' I have attached a picture of the error message. When the user prints to the plotter from another program suchs as Adobe it works. Also, this plotter is on the network and no one else is having this issue.

We have already tried deleting the plotter and readding, deleting the print drivers and readding, and repairing AutoCAD with no luck. Any suggestions would be greatly appreciated.

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Randy Downs

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oliviam

ASKER

I'm concerned about the update portion of this. "For some reason when printing the correct orientation for a roll, it loses a 10-12cm (4-5 inch), down one side, but if printed the other way on it print fine but has to be trimmed down to size." Do you now of any other solutions. It's starnge because this is only happening to one user our of 30 or so that use LCD 2009 and print to the TCS 500.

Randy Downs

I found this. It's supposed to be in here - http://www.oceusa.com/main/view_media.jsp?CONTENT%3C%3Ecnt_id=10134198673382561&FOLDER%3C%3Efolder_id=9852723696638963&bmUID=1255064863110

images are rotated in such a way that their orientation is correct for folding. ... If this setting is present and a roll is used, the specified amount is added .... For example: 3-6 are the integers 3, 4, 5 and 6

Randy Downs

That relevant? I'd just try the Océ Adobe® PostScript 3 Drivers and see if you have the same issue.

oliviam

ASKER

I will try the driver and will let you know. Thanks for your help

oliviam

ASKER

Sorry for delay, the user won't let me on their PC, but hope to try tomorrow. Will let you know.