Brother All-In-One not scanning through network.

Posted on 2011-05-12
Last Modified: 2012-05-11
I have a Brother 8480dn set up as a network printer with a static IP address.  I have three users that are using this printer through the network.  

Users encounter:
1: User 1 has new PC running Windows 7 and has no problems connecting at all to print or scan
2: User 2 running Windows XP and the printer does not always see the user through the network, after a few mintues the printer will see the user and work fine.
3: User 3 has new PC with Windows 7.  Once the sofware is installed the user can scan once and then the connection is lost.  The user can print all day but the scanning connection does not work shortly after first use.

Can someone explain why we are always running into issues with these all-in-one printers ov er the network?  We had to replace our HP all-in-one last year because network scanning stopped completely after 6 months of use.  Reinstallation of software didn't help fix the problem.  Even scannign through the Windows Scanning feature stopped working as well.  I understand these smaller all-in-one's are nto really true push/pull netowrk devices, however they will work for some users just fine.  I hope someone can help as this is most annoying.  Thanks!
Question by:littlefish
    1 Comment
    LVL 2

    Accepted Solution

    No but i can tell you i tell my clients to stay away from all in 1s for that reason. Unless they want to pay for hours and hours of time to figure out a windows compatibility problem.All the money they saved buying the all in 1 disappears fast sometimes during installation.Very expensive all in 1s are usually a different story. Get what you pay for here.They have been annoying for years and i see no difference in the newer ones except cheaper plastic.
    Sorry couldn`t help. just had to get that off my chest
    Good luck


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Even if you have implemented a Mobile Device Management solution company wide, it is a good idea to make sure you are taking into account all of the major risks to your electronic protected health information (ePHI).
    ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
    Viewers will get an overview of the benefits and risks of using Bitcoin to accept payments. What Bitcoin is: Legality: Risks: Benefits: Which businesses are best suited?: Other things you should know: How to get started:
    The viewer will learn how to count occurrences of each item in an array.

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now