Outlook not updating Exchange distribution groups

Posted on 2011-05-12
Last Modified: 2012-05-11

We have a Microsoft Exchange 2003 server which clients access via Outlook 2007 & 2010.  There's one small annoyance which is that when a user sends to a distribution group, it's cached so that when they use it again, the name pops up as they type and they can select it.

Apparently what's happening is that people are selecting the cached name but when the distribution list is updated (e.g. a new user is added) the Outlook clients don't send to it if they've been using their cached recently used name.  They have to manually select the distro list using the To: button.

Is there a way to change this behaviour so that Outlook either doesn't cache the distro name or updates it when it updates its copy of the GAL?

Many thanks,

Question by:comphil
    LVL 76

    Accepted Solution

    Hi Phil,

    You need to turn off Autocomplete:

    With Autocomplete disabled - you won't get prompted and it won't save the DG.

    LVL 3

    Author Comment

    Fair comment, however this does seem to be a flaw in Outlook, somewhat inevitable though I suppose.
    LVL 76

    Expert Comment

    by:Alan Hardisty
    It's not exactly brilliant.

    Are your clients up-to-date with all Windows / Office updates?  Might be a patch that makes this problem go away.

    LVL 3

    Author Comment

    Yes, all up to date sadly so looks like this one's a non-starter.  However I will see if they'd prefer to lose the autocomplete functionality to stop this happening.

    Thanks for your help.

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