Exchange 2010 Information store not mounting

Posted on 2011-05-12
Last Modified: 2014-05-28
I am getting this error:
The Microsoft Exchange Information Store service terminated with service-specific error %%-2147221213.

The information sotre is not mounting.  The time is in sync on this server with all other domain computers.  I'm not sure what is wrong.
Question by:mschirad

    Expert Comment

    Have you applied SP1 to your exchange system?
    LVL 8

    Expert Comment

    Have you made any changes on the server?  I have seen this when a exchange server does not have access to active directory.  Did the dns change or stop working.
    LVL 8

    Accepted Solution

    Also found this on the internet.

    Thanks for both of your replies. I appreciate it!

    The issue is resolved. After my SP1 Update, I hadn't rebooted the server until the next day ( there were people working on the system after I finished installing, and I hadn't at that time rebooted). The next day I rebooted the server and got the server specific error I mentioned above. I did look at time differences on both my domain controller and my Exchange member server and they were in sync. What I did find out later ( not going to the Application log at the beginning, only to the system log that gave me the 2147221213 error), I found out that the eseutil was replaying log files ( around 7 of them) after that happened the system was able to mount the database. I've done more than 1 dozen SP1 updates to clients and every time I pray that it will work correctly. This time it didn't as with others that I was able to fix. I did call MS Support, but before they could resolve the issue I fixed it myself.

    Thanks for everyones responses! I appreciate it!
    LVL 8

    Assisted Solution

    Also if you are running VMware check out this link.

    Author Comment

    It's working now.  It's a virutal machine.  I updated the time on my VMWare server and had to reboot the the virutal machine.  

    This is so weird.  There was a series of weird time issues but I think I've worked through them.

    LVL 8

    Assisted Solution

    Glad to hear it is working.

    Expert Comment

    I know I'm posting this some time after the last post but, I always like to have helpful info in as many places as possible since I can't boolean search very well. I found this post on another website and this resolved an issue where both the Information Store and System Attendant Services would not start on a Server 2008 R2 with Exchange 2010 SP1

    ¦Go to Start > Run > type “regedit”
     ¦Check if there is a key “Setup” under: HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\
     ¦If not, right click key “Exchange” > New > Key and name it as “Setup”
     ¦Create a new string value in this newly created key and name it as “Services”
     ¦Right click Services > Modify and enter the full installation path of Exchange 2010, default path is C:\Program Files\Microsoft\Exchange Server\V14

    Reboot your server and the services should auto-start. Simple enough sometimes.

    Expert Comment

    Give iVenture Solutions a bottle of exepensive whiskey. Thank you so much.

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