Offline Files cache has become corrupted

Posted on 2011-05-12
Last Modified: 2012-05-11
Hi, I've recently reconfigured 15 pcs from an SBS 2003 environment to an SBS 2011 domain.  
All pcs are win xp pro sp3 x86 and have their My Documents folder redirected to their home network share.  All running Symantec Endpoint 12.0.1.  

All machines needed large amounts of Microsoft updates before being joined to the domain using the wizard.  

The customer is now reporting the machines are running very slow intermittantly.  

Most of the machines have errors in the app log regarding offline files being corrupt?????

Should winxp work correctly with sbs2011?  
Question by:CITS_User
    LVL 10

    Expert Comment

     Can't see why it should be a problem but if the CSC cache is reporting corruption try reinitialising the cache by holding shift while pressing the delete button in the offline files options. You'll receive a notification that this will reinitialise the cache and then a reboot. (You may want to take a copy of the offline files prior to doing this if there are any offline modifications which haven't been replicated to the server). See if this improves the performance.

    Also make sure there are no old shortcuts or links to the original server.

    LVL 66

    Accepted Solution

    This is very common with Offline Files. However, you should extract unsynched data as mentioned above. The proper way to do this is with CSCCMD.EXE, using the /extract switch.

    If the Offlines Files folder shows files not synchronized, or only local copy exists, please follow here....

    Get the following from the web....

    Features and functions in version 1.1 of the Client-Side Caching ...

    DL it here....Copy it to C:\windows\system32

    Then run the following command....

    csccmd.exe /extract /target:C:\ExFiles /recurse
    csccmd.exe /extract /target:C:\ExFiles /recurse /onlymodified

    If you see it extracting data, then go to c:\ExFiles and see whats present....

    Then you can re initialize using the directions above....

    Author Comment

    Thanks for the replies.  
    I'm curious as to why the error is on multiple machines and was not present on the sbs 2003 domain.  

    also why are the machines slower on the sbs2011 domain than on the old sbs2003 domain?
    LVL 10

    Expert Comment

    Probably because the offline cache for each PC is trying to locate the old SBS 2003 server and you still have other references to that old server slowing the PCs down when connected to the 2011 network while said connections wait to timeout.
    LVL 66

    Expert Comment

    "also why are the machines slower on the sbs2011 domain than on the old sbs2003 domain? "

    A corrupted CSC slows the entire machine down.....

    Im suprised you didnt see them before. I deal with it several times a week. It is very common.....

    Author Comment

    thanks ajwuk, I would have thought the SBS 2011 wizard would be smart enough to remove and trace of the previous domain but maybe not.  

    thanks johnb6767, i'll remove offline files on one or two and monitor the performance.  

    Author Closing Comment

    information was of some use.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    If you migrate a Terminal Server licenses server inside the 2008 server family, you can takte advantage of the build-in migration tool. If you like to migrate an older 2003 Server (and the installed client CALs) to a 2008 R2 server for example, you …
    I was supporting a handful of Windows 2008 (non-R2) 2 node clusters with shared quorum disks. Some had SQL 2008 installed and some were just a vendor application that we supported. For the purposes of this article it doesn’t really matter which so w…
    This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
    This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now