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Server 200 Std. Not redirecting audio to terminals

Posted on 2011-05-12
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Last Modified: 2012-05-11
A client of mine has a Dell 710 server running Server 2008 and 8 Wyse C10LE's running Wyse ThinOS.  The Wyse clients were receiving audio from the server and now it has randomly dropped.  This has happened a few times in the past, but when I do maintenance/updates on the server every month and then reboot the server, the audio starts redirecting like normal.  Now the audio isn't redirecting even though I have rebooted it...any ideas?

Thanks
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Question by:jhaysbns
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Expert Comment

by:rindi
ID: 35752292
Check in Services for the Windows Audio services and restart them.
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Author Comment

by:jhaysbns
ID: 35753714
Rindi, thank you for the post, I have restarted the audio services and I still get the same behavior.
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Expert Comment

by:rindi
ID: 35753821
Then check on the server in Terminal Services Configuration under RDP-Tcp that audio isn't disabled in the Client Settings.
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Author Comment

by:jhaysbns
ID: 35772451
Rinid, I have checked the Terminal Services Configuration and verified that the audio check box is not set to disable.  I have also verified that the audio is not redirecting even if I remote into the server with a desktop.  Thank you.
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Expert Comment

by:rindi
ID: 35772564
The only other thing I can think of at the moment is check the eventlogs.
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Author Comment

by:jhaysbns
ID: 35773044
When I logged in to recheck the event logs I noticed by the clock there was an icon that said "no audio output device is installed".  Would this cause the audio to not redirect?
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Expert Comment

by:rindi
ID: 35774998
If that was on the server itself it wouldn't be the issue, as the server itself doesn't need a physical audio device to redirect sound. If that was on the PC you are remoting in from, then yes, it is the problem, but that would be a local issue on that PC and as such has nothing to do with the server.
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Author Comment

by:jhaysbns
ID: 35788958
I have double checked the RDP-Tcp properties for the audio and video playback and audio recording options.  They are unchecked but grayed out?  
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rindi earned 1600 total points
ID: 35791937
Check your Group Policies, maybe audio redirection is disabled there?
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Author Comment

by:jhaysbns
ID: 35793183
Rindi, I checked the group policies and was set to enable audio redirection.  Once I changed the group policy to not configured the options in the RDP-Tcp setting were no longer grayed out and the audio started working.  The only catch now is the audio is garbled and choppy.
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Expert Comment

by:rindi
ID: 35793290
That could be due to network problems.
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