I have 2(user A and B) of 10 users(all on XP SP3 on an ethernet TCP/IP network and printer is networked and managed off of a server, PCL 5e) that have the same issue when they print a pdf, word doc, excel doc, they have a blackened streak at the top of their print or the whole page is black or there is always some kind of blackened distortion on their printed page. Also if i have them print plain text from notepad, the printed page is normal with no distortions of black as long as it is plain text.
I had User A login to another user's machine that doesn't have any problems printing and when User A prints a pdf, docx, xls, etc... the prints are normal w/out any blackened distortions. Also the user who has good functional printing has the same model of laptop that user A has. Both are logged into the domain.
To fix this problem I've tried deleting and re-adding the printer on both troubled users machines. I've tried reducing the DPI from 600 to 300 for the prints which did change the distortion from being an all blackened page to a print with just the top blackened and the lower portion had the correct info printed.
What settings could I check that would relate to this kind of issue in windows XP or better yet what should be my next step to resolving this issue?
Many Thanks Experts,