• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2260
  • Last Modified:

Remote assistance in Citrix Session

Is there any application can do something similar to "remote assistacne" in windows for XenApp publish desktop?

2 Solutions
Yes Citrix has what is called Shadowing.
fdvfd dfrfvCommented:
On xenapp 6 i wont recommend Shadowing.

Follow the following steps

1. Install the Remote Assistance feature via Server Manager (not installed by default)
2. DCOM configuration
Component Services > My Computer > DCOM Config > RAServer > Properties > Security tab
Edit all (3) permissions here to include the shadower's account or shadower's AD group

3. From a command line type: msra \offerra
4. Enter the servername or server IP that has sessions you would like to shadow
5. Select the user

Then you can help your user out.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now