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Remote assistance in Citrix Session

Is there any application can do something similar to "remote assistacne" in windows for XenApp publish desktop?

Thanks!
0
lo_oscar
Asked:
lo_oscar
2 Solutions
 
ShareefHuddleCommented:
Yes Citrix has what is called Shadowing.
0
 
fdvfd dfrfvCommented:
On xenapp 6 i wont recommend Shadowing.

Follow the following steps


1. Install the Remote Assistance feature via Server Manager (not installed by default)
2. DCOM configuration
Component Services > My Computer > DCOM Config > RAServer > Properties > Security tab
Edit all (3) permissions here to include the shadower's account or shadower's AD group

3. From a command line type: msra \offerra
4. Enter the servername or server IP that has sessions you would like to shadow
5. Select the user

Then you can help your user out.
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