Remote assistance in Citrix Session

Posted on 2011-05-12
Last Modified: 2012-05-11
Is there any application can do something similar to "remote assistacne" in windows for XenApp publish desktop?

Question by:lo_oscar
    LVL 8

    Accepted Solution

    Yes Citrix has what is called Shadowing.

    Assisted Solution

    On xenapp 6 i wont recommend Shadowing.

    Follow the following steps

    1. Install the Remote Assistance feature via Server Manager (not installed by default)
    2. DCOM configuration
    Component Services > My Computer > DCOM Config > RAServer > Properties > Security tab
    Edit all (3) permissions here to include the shadower's account or shadower's AD group

    3. From a command line type: msra \offerra
    4. Enter the servername or server IP that has sessions you would like to shadow
    5. Select the user

    Then you can help your user out.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Suggested Solutions

    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now