Blackberry not receiving emails
Posted on 2011-05-12
I have an issue with my Blackberry, where since 2 days ago it appears I have stopped receiving emails to it. However whenever I send myself an email the blackberry makes the sound of receiving the email, and the messages icon on the app menu shows there is an unread mail. However my inbox is still showing the latest email was from two days ago. The source of emails is an exchange mailbox, and i have already made sure that there are no rules (on the client and server) diverting the emails away from the inbox. The folder viewed on the handset is definitely the main inbox. I can see in the outlook client that emails received are definitely reaching and sitting in the mailbox inbox. I have tried to 'reconcile now'. I have removed the battery and put it back in. I turned off the aerial and turned it back on. There is still 200mb of free memory on the device. Our BES shows the device is contacting it the frequently. I can send emails from the blackberry but the sent emails on the device show the latest sent was about 4 weeks ago. I have resent the service book from the bes to the device, it is evident the BB is receiving the service book update as the data transfer arrows go crazy when I do it. The BB has a good signal and has a solid GPRS signal. I can browse websites no problem. The only thing I haven't done is wipe the device and reload the BB. but if I I'd that, it wouldn't pull back the old emails and I want to keep the old emails. Any suggestions? Thanks.
Also, just want to apologise for something that has been posted probably 1000s of times. I will have time tomorrow to go through some of the older posts on here but thought I might be able to get a more unique answer by stating exactly what my problem is.