Deactivate option missing from Adobe Acrobat X Help menu

Posted on 2011-05-12
Last Modified: 2012-05-11
I'm trying to Deactivate Adobe Acrobat X standard before uninstalling it since I need to reformat a laptop.
However the Deactivate option is missing from the help menu.
Not dimmed, just missing completely.
Would this only be the case if this user didn't have the product activated? Or does Adobe Acrobat X Standard not share the traditional Deactivation method as other Adobe products/suites?

Windows 7.
Question by:garryshape
    LVL 89

    Expert Comment

    by:John Hurst
    It takes a minute or so for the deactivate menu to appear after you start Acrobat X. Did you wait? The option is not there immediately. ... Thinkpads_User

    Author Comment

    Yeah I had it open for at least 4 mins but never saw it.
    LVL 89

    Accepted Solution

    I looked around Google and Adobe for deactivation issues and saw nothing apparent. Adobe is a new product still under support. Try uninstalling it (I did see that suggestion) as it may not have activated correctly. Once uninstalled, do your laptop work. When you then try to install Acrobat X, it should activate, but if not, call Adobe Support. You aren't doing anything wrong, so they should readily re-activate if necessary.

    ... Thinkpads_User

    Author Comment

    Yeah I just uninstalled it, hoping a deactivation prompt would come up, but nothing.
    Will just reinstall and activate with Adobe over the phone. I'm sure it wasn't activated by previous installer.
    LVL 89

    Expert Comment

    by:John Hurst
    Thank you, and good luck with Adobe - I am sure they will help. ... Thinkpads_User

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