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Rosewill RHB-330 USB Hub Needs Driver for Win XP

I have a new Rosewill RHB-330 7 port USB 2.0 Hub purchased from NewEgg. Wnen I plug it into my Windows XP SP3 PC, a new hardware detected box pops up, and wants a driver. I told it to automatically find one, and it failed. It says the device is a USB 2.0 Hub [MTT].
The Rosewill site says this does not need a driver, so they don't have one. I've looked all over Google trying to find one. No luck. As usual, I turn to Experts Exchange for help. Anyone?
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Dwaineo
Asked:
Dwaineo
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2 Solutions
 
Jackie ManCommented:
Does your Rosewill RHB-330 7 port USB 2.0 Hub come with a piower adapter?

If yes, have you attached the power adapter before connecting it to your computer?
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Jackie ManCommented:
If still no go, your Rosewill RHB-330 7 port USB 2.0 Hub may have hardware failure, ask for refund or exchange for a new one.
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nobusCommented:
if you want to be sure it is OK - test it on another PC first

Here a list of things to try :
-from Device manager scan for new hardware
-in device manager>view tab, click "show hidden devices" and delete all usb entries and hidden devices,  reboot and test
-then you can download the latest drivers for the chipset, and reinstall it to update the USB root hubs
-start>run>diskmgmt.msc      check if the usb devices show up in disk management, then run :   start>run>services.msc
In the listing look for removable storage service.
If it is set to Auto, and not started, then start it : click the Start link in the top left...
-In c:\windows\inf, look for usbstor.inf    -  If it is not there, you can copy it from another PC..When you find it, right click it and select Install

***instead of view hidden devices, try:
Right click Computer > Properties > Advanced System Settings at the left side > 
in the Advanced tab select Environment Variables >
 in System Variables click New and enter:  "devmgr_show_nonpresent_devices" without the parenthesis - enter 1 for the Value.
Click Ok and Exit.
Now delete all devices in device manager  that are not in solid black
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DwaineoAuthor Commented:
@jjackieman: Yes, it has a power adapter and yes I'm using it. Yes, it works fine on another WinXP SP3 PC.

@nobus: well, what a mess. This is a Dell Optiplex GX620 PC. It has no PS2 ports, but I have a PS2 mouse and keyboard. They are connected to the PC with a generic PS2 to USB adapter. It's been this way since I got the PC many years ago. When I followed your guidance to remove all the USB stuff in Device Manager, of course the keyboard and mouse were among the first to stop working. Not a problem. I can VNC into this PC, so I did, and continued to remove all the USB devices. I rebooted, and it all came back, except, got a "New Hardware Detected" box for the PS2 to USB adapter. Of course it can't find a driver for it. So now I have no mouse and keyboard. I connected an optical USB mouse, and that was detected and works just fine. The only USB keyboard I have is a Mac keyboard. Connected that and got the "New Hardware Detected" popup, and of course, can't find a driver. I conected the Mac keyboard to the other WinXP PC I have, and it just works. On the working PC, a Composite USB Device gets added when I plug in the Mac keyboard. When I plug in the PS2 to USB adapter to this PC, it ALSO gets added as a Composite USB device. But that never happens on the non-working PC.

It would seem like something on the non-working PC in the area of USB detection is screwed up, but I have no idea what. It sort of works, since it added the optical USB mouse OK. As an aside, a few weeks ago, I tried adding a Microsoft Wireless Mouse to this PC, and that didn't work either. The USB RF receiver caused the "New Hardware Detected" box to pop up and it couldn't find a driver. Worked fine on a different PC. I think that also adds weight to the fact the USB detection on this PC is messed up. One more thing, with the PS2 mouse and keyboard connected to the PC with the PS2 to USB adapter, both work fine in the BIOS setup area, so I think that clears all the hardware of any faults.

I did also download the Intel chipset drivers from the Dell site for this PC and reinstalled those. That didn't change anything.

Oh, I also tried a Windows System Restore from yesterday, to at least get the PS2 to USB adapter working again, so I had the normal mouse and keyboard back. That did not help. :(

Any other thoughts short of an XP reinstall, which I really really do not want to do. There is so much stuff on the system I would have to reinstall and reconfigure.

Dwaine
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nobusCommented:
no old or hidden devices in play?
there's alot of usb installation going wrong after some time - maybe time they set up a backup and repair system for it

did you test the hub on another pc yet?
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DwaineoAuthor Commented:
As mentioned to jackieman, yes, the hub, and now all the other stuff, that doesn't work, works on another PC. Now I'm not so much worried about the hub as I am about getting the KEYBOARD to work. Late Friday, I went out and got a cheap Logitech USB keyboard. When I plug it in, I get a "New Hardware Detected" message for a "USB keyboard". Wants a driver and telling it to automatically find the best driver fails, as it does for the hub and the PS2 to USB adapter and the Mac USB keyboard. This was disappointing. Since the system detected a Logitech optical USB mouse OK, I was hoping a simple Logitech USB keyboard would also work, but no. Now I am reduced to using this PC via VNC, since I can't get a local keyboard working.

I did not see any old or hidden devices.
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nobusCommented:
did you try this :
-In c:\windows\inf, look for usbstor.inf    -  If it is not there, you can copy it from another PC..When you find it, right click it and select Install

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DwaineoAuthor Commented:
@nobus: there is a usbstor.inf file. it's 15k and dated 8-4-2004. the usbstor.info file on the other working pc has the same size and date. so it seems like this file is ok on the bad pc. any other files like that, that could be messed up?
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Jackie ManCommented:
Try to download and run UVCView.x86.exe as shown below.

http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

Post back the results.
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nobusCommented:
you have to replace the file  - you can save the old one elsewhere if you like
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DwaineoAuthor Commented:
@nobus: copied the usbstor.inf file from working PC. Did not change anything. Also noticed a usbstor.PNF file had a 2006 date. After I installed the new usbstor.inf, the usbstor.PNF date updated to todays date. Just for fun, I tried copying over the usbstor.PNF file from the working PC. This also had no effect.

@jackieman: ran UVCView and saved the file it created. It's (hopefully) attached?
uvcdump.TXT
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nobusCommented:
you rebooted, of course?
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DwaineoAuthor Commented:
@nobus: Yes, i did reboot. Sorry I didn't mention that. Rebooted after each file replace.

I've just tried plugging the keyboard into the USB3 addin card I have. Same results.

I removed the USB3 addin card, since I could. This had no effect.

I tried plugging the keyboard into all the USB ports on the PC. Behaves the same. Detects the USB Keyboard. New Hardware Wizard pops up and wants to install software for the USB Keyboard. Tell it to Install Software Automatically. Fails.
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Jackie ManCommented:
Is there a software package installed in order to run usb3 add-in card?

Have you removed it?
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DwaineoAuthor Commented:
@jackieman: no software package for the BYTECC bt-peu310 USB3 card. just a driver.
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nobusCommented:
perhaps XP cannot handle USB 3 ?
here they say "No word yet on availability of drivers for Windows XP or Vista"  (last alinea in "HOW will i get usb 3 ports on my pc"
http://www.techreviewsource.com/buying-guides/usb-3-0-your-questions-answered
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nobusCommented:
i mean, since no XP drivers were developed..
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Jackie ManCommented:
I have gone through the log for usbview and notice that the power supply to most usb ports are too low. From this symptom, USB devices can be detected but not installed with the proper driver as the power is too low for the USB devices to run properly.

It can be the motherboard is malfunctioned now and could not regulate the power supply to USB ports.
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DwaineoAuthor Commented:
@jackieman: really? what parameter in the log denotes port voltage? i'd like to compare that to the system thats working. very interesting.
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DwaineoAuthor Commented:
@nobus: i installed that usb3 adapter in this xp pc several months ago. it worked fine at the time. i have a usb3 hard drive enclosure that i used with it. it came with a driver that i loaded on the pc to make it work. it's a standard nec usb3 chip set.

@jackieman: looking at the log file i provided, and trying to compare it to another pc, i see that the log only captured the port i had highlighted at the time. fortunately the port with the logitech usb keyboard connected. i was hoping all the ports would get saved in that log file, but apparently not. that being the case, and there only being the one port in the log, i'm confused by your comment about the power supply to "most ports" being low? what am i missing there? Again, the usb leyboard and ps2 to usb adapter both work at the bios level (not to say that low power might not mess up windows somehow).

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nobusCommented:
if it was working, you can always try a system restore to that date
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DwaineoAuthor Commented:
@nobus: on friday, after i had removed the usb devices in device manager, and my ps2 to usb adapter stopped working (and i lost keyboard control) i did do a system restore to the previous day. this did not fix the ps2 to usb adapter issue. Yesterday I removed the usb3 card, just to get it out of the equation.

this morning, i've tried another older usb keyboard, with no joy. and an older 4 port usb2 hub. also no joy. both devices make the "new hardware detected" window pop up, and request to download software. as on earlier devices, this fails.
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DwaineoAuthor Commented:
@jackieman: just to put the hardware issues to rest, i hope (should have done this earlier) i've booted the bad pc from a linux live boot dvd (mint 8 is what i happened to have laying close by) and ALL my usb hardware, 2 usb keyboards, usb mouse, 4 port and 7 port usb hubs, and ps2 mouse and keyboard via the ps2 to usb adapter, all this stuff works fine. so i don't think i have any hardware issues. just a painful windows issue.
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Jackie ManCommented:
OK... then, let's try the following:-

rebuild the USB stack by using device manager and remove in this order:

    * all usb devices
    * all root hubs
    * all usb controllers
    * and reboot. Windows should re-detect the usb hardware automatically.

Source: http://forums.whirlpool.net.au/archive/1526894
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DwaineoAuthor Commented:
@jackieman: thanks for continuing to help! i did basically what you are suggesting last friday. that's what made my ps2 to usb adapter stop working. :) but i will try it again, in that exact order, since i have no better ideas. i also noticed in that thread you linked to remove power from the pc, to ensure the mobo powers down completely. that was an interesting thought, but since my hardware works in linux, likely not the solution this this issue. i'll report back what happens.
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Jackie ManCommented:
It is frustrating.

Actually, I have read many support forums on troubleshooting your problems... and there are a few of them discussing on why the USB devices are detected  but cannot install the drivers and the experts in other forum point out that the power supply to the usb ports in problem is somehow insufficient for unknown reasons....

What I can see in your result of usbview is... "cannot open pipe" and I do not have such results in all of the working computers I manage... it is just my wild guess to correlate the power concept with your result of usbview,   after all, I have not yet locate an exact document describing a fix to your problem...
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DwaineoAuthor Commented:
Thanks for everyone's help so far. I've searched and tried some other things, and no joy. USB sticks and my USB SD card reader still work fine. The Logitech optical mouse still works fine. Maybe it's a HID related issue since only USB keyboards and the PS2 to USB adapter are affected. Although the USB 4 port and 7 port hubs don't work either. Not sure if those would tie in with HID stuff or not. Seems not.

I have to leave the office for a week, so I won't be able to do any more testing on the problem until at least next Thursday May 26. So if you don't see any replies to further comments, that's why. I do still want to plug away at this when I return.

Dwaine
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DwaineoAuthor Commented:
Dear Admin,

I'm sorry this has drug on this long. As mentioned above, I was out of office for a week, then I was just out the past week as well on vacation. I tried a few more things in between those periods, with no success. I have a PCI USB adapter I ordered from Newegg awaiting my return to the office tomorrow. I was going to give that a shot before wrapping up this thread. I'll report on the success of that in the next day or 2.

Dwaine
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DwaineoAuthor Commented:
In my last comment, I said I was getting a PCI USB card from Newegg. What I really meant was that I got a PS2 PCI card from Newegg. This card has the same behavior as the USB PS2 adapter I have. The card is detected at boot time, and wants to load a driver. When I tell it to do that automatically, it goes off, and then comes back and says it failed. The card is not supposed to need a special driver. It is supposed to work with the standard Windows driver.

My USB mouse continues to work, but no USB keyboard I've tried will work. Since I can't get any USB keyboard to work, and since I can't get any sort of PS2 adapters to work (so I can use my original PS2 keyboard and mouse) I'm basically stuck.  Again, all these things work if I boot from a Linux Live CD (except the PCI PS2 card, I haven't tried it under Linux). So not a hardware issue. Some stupid Windows issue.

I'm going to toss in the towel and do a clean rebuild of the hard drive. It will be very painful getting all the stuff back on it, but it's been several years, so it needs it anyway. At least the system will likely perform much better after I rebuild it.

I'm going to split the points between nobus and jackieman for all their efforts. Thanks guys.

Dwaine
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DwaineoAuthor Commented:
Never really got a working solution, but awarding points for the effort.
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