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Users are removed from the GAL when full mailbox properties are amended

Exchange 2007 - Version 8.3 (Build 83.6)

I have noticed that users will drop off the Global Address List when other users are granted full mailbox rights to that user mailbox -and will often return to the Global Address List the following day.

Any ideas on how I can prevent this from happening?
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the_omnific
Asked:
the_omnific
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1 Solution
 
Adam BrownSr Solutions ArchitectCommented:
Not sure how to prevent it, but it's possible to force the mailboxes back onto the GAL immediately. The attached Exchange Management Shell command will do that for you.
get-globaladdresslist | update-globaladdresslist

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e_aravindCommented:
Did you checked the behaviour with OWA and\or ONLINE mode?

Can this be of any OAB issue?
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the_omnificAuthor Commented:
Thanks acbrown2010. Yes that brought the users back into the GAL immediately. I would like to avoid having to run that command if I can. However it has solved my issue. So thank you.

e_aravind can you clarify what you mean with regards to 'checking the behaviour with OWA and\or ONLINE mode'.
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e_aravindCommented:
To confirm if the issue is happening only with the OAB files, we can access the mailbox
a) using OWA
b) configuring Outlook online mode
These options will directly read the values from the AD.

If the above two options works fine..then we can suspect the OAB issue...which is also resolved by now, correct?
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the_omnificAuthor Commented:
acbrown2010

Is it possible to update the global address list for a single OU only?
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Adam BrownSr Solutions ArchitectCommented:
Well, the global address list covers every mailbox in the environment, so when you update it, it reads every mailbox that exists in the forest and writes them to the list unless they are configured to be excluded from the GAL, so no.
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