Unable to install Cisco AnyConnect Client 3.0.0629 on Windows XP

Posted on 2011-05-12
Last Modified: 2012-05-11
Hi All,

I am having issues installing the cisco anyconnect client on an XP machine.  The error message in the application log indicates there is an issue installing the virtual adaptor.

Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action kdf_acsint_Install, location: C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\VACon.exe, command: kdf -install "C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\\" acsint

There are solutions on the Cisco website that advise to install with quiet switches and no active x etc... All attempted.  I have updated the windows installer to version 4.5 and still receive the same error.  All AV etc has been disabled as part of the install process.  The machine does have the VMWare client installed and I read this can conflict with the install of the VPN adaptor so I will remove this and retry.

I checked the RunOnce regkey as specified for previous versions and collected msinfo and msi installer logs - attached. MSIdcd3a.LOG
Question by:s_niro
    LVL 66

    Accepted Solution

    Just for giggles....

    start>run>regsvr32 atl.dll

    Then retry.... Dont think a reboot is needed...

    Im going off memory, of the MSI ERR Code, although it was on v2.3 methinks?

    Author Comment

    Thanks, I'll give it a try...  BTW - what does the atl.dll do?
    LVL 66

    Assisted Solution


    Author Comment

    I've requested that this question be closed as follows:

    Accepted answer: 0 points for s_niro's comment http:/Q_27035767.html#35765961
    Assisted answer: 250 points for johnb6767's comment http:/Q_27035767.html#35758943
    Assisted answer: 250 points for johnb6767's comment http:/Q_27035767.html#35766228

    for the following reason:

    Helped me to resolve the issue

    Author Comment

    Thanks johnb676

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    NetScaler Deployment Guides and Resources

    Citrix NetScaler is certified to support many of the most commonly deployed enterprise applications. Deployment guides provide in-depth recommendations on configuring NetScaler to meet specific application requirements.

    Suggested Solutions

    One of the Top 10  common Cisco VPN problems are not-matching shared keys. This is an easy one to fix, but not always easy to notice, see the case below. A simple IPsec tunnel between fast Ethernet interfaces of routers SW1 (f1/1) and R1(f0/0). …
    Sometimes, you want your microsoft VPN to route all the traffic to the remote network. Usually your employer network. This makes it possible to access all the nodes inside this remote LAN, even if they have no "public DNS" entries. To do so, you wo…
    After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
    After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

    794 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now