Opening Ports For VoIP
My mother has recently switched her Internet service from Frontier to Comcast. They provided her with an Arris wbm760a modem and a Netgear router (sorry don't have the model). Her VoIP is through light year and she has a VoIP router that they provided. Ever since she switched service she has been unable to use her phones on the VoIP. Lightyear told her she needed to have ports 69, 5060-5075, and 16384-16392 opened. I am assuming this is done on the netgear router. Anyway, I went in and used port forwarding to opend those ports but I was unsure what the IP address should be so I used 192.168.1.2. The router is 192.168.1.1. Even after doing that the phones still don't work. Please help.
Thank you!
Robert
Thank you!
Robert
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@peea, @RobertEhinger Putting the VOIP device first and the Netgear second might solve the problem. However, the phone company might require the specific mac address of the Netgear, in which case it would have to be configured on the VOIP device (if possible).
Can you give us all of the IP addresses involved? I don't need the external one from the Netgear router, but I would need the internal one. I also need to know if DHCP is turned on on the Netgear. If you can get into the configuration of the VOIP device, let me know what the networking settings are for that. Usually they are set as dynamic. If not, change it to dynamic. That might fix the problem.