Opening Ports For VoIP
Posted on 2011-05-12
My mother has recently switched her Internet service from Frontier to Comcast. They provided her with an Arris wbm760a modem and a Netgear router (sorry don't have the model). Her VoIP is through light year and she has a VoIP router that they provided. Ever since she switched service she has been unable to use her phones on the VoIP. Lightyear told her she needed to have ports 69, 5060-5075, and 16384-16392 opened. I am assuming this is done on the netgear router. Anyway, I went in and used port forwarding to opend those ports but I was unsure what the IP address should be so I used 192.168.1.2. The router is 192.168.1.1. Even after doing that the phones still don't work. Please help.