Microsoft Office 2010 Error

Posted on 2011-05-13
Last Modified: 2012-05-11
Os: WinXP SP3

While trying to install MS Office 2010, I am experiencing the below Issue.

"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program"

Attached the Screen Shot..

Please provide a solution. Its very Urgent.

Question by:venkatspb
    LVL 14

    Accepted Solution

    Have you tried to re-install the Windows Installer Service?

    From: (Method 2)

    "To reinstall the Windows Installer, rename the damaged Windows Installer files, and then reinstall the Windows Installer. To do this, follow these steps:

        Click Start, click Run, type cmd in the Open text box, and then click OK.
        Type cd %windir%\system32, and then press ENTER.
        Type attrib -r -s -h dllcache, and then press ENTER.
        Type ren msi.dll msi.old, and then press ENTER.
        Type ren msiexec.exe msiexec.old, and then press ENTER.
        Type ren msihnd.dll msihnd.old, and then press ENTER.
        Type exit, and then press ENTER.
        At the command prompt, type exit, and then press ENTER.
        Click Start, and then click Turn off computer or Shut Down.
        Select the Restart option, and then click OK, or click Restart.
        Log on to the computer.
        Download and install the latest version of the Windows Installer.
        (For more information about how to obtain the Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base: 893803)
        Click Start, and then click Turn off computer or Shut Down.
        Select the Restart option, and then click OK, or click Restart."
    LVL 1

    Assisted Solution

    Is the Updates Folder empty?
    When not, then delete the *.msp file and try again.
    LVL 3

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