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Backup and restore between iPhone and MacBook fails.

Hi,
I was recommended to re-generate my iPhone as it was getting rather sluggish. Upon doing so I could see it backing up to iTunes on my MacBook. Later in the process, as the backup was supposed to restore onto the iPhone, I got the below message, and after all was finished, I was back to May last year with regards to contacts and text message and other history!!

 iPhone-error.tiff

I have localized the backup files on my MacBook, but the latest backup does not show upon right clicking the device in iTunes.

Is there a way for me to safely restore the latest backup?
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SmallBuisNisse
Asked:
SmallBuisNisse
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1 Solution
 
SmallBuisNisseAuthor Commented:
Sorry, forgot the message was in Norwegian... It means;

iTunes could not regenerate iPhone unit MacBook's iPhone due to an error.

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Informer9Commented:
Where have you found the latest backup?? Is the file ok? (meaning looks like other backup files or maybe it is corrupted)

You could try to create another user account on your macbook. Then copy and paste backup file you have found to the right place and try restoring on new account.

Best

Michael

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Mac2010Commented:
A restore from a iPhone with problems can sometimes also re-create the old problems, as in a case I recently had with an iPhone.
The solution was to make backups manually where needed (most was sync-ed anyway with iTunes, iPhoto, etc.), download and reinstall a clean iOS and set the iPhone up as a new device (it is one of two options you can select). This works fine, but needs some manual work to get it back to the old settings. It shouldn't take more than half an hour. So you can do this as a last resort option.
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SmallBuisNisseAuthor Commented:
~/Library/Application Support/MobileSync/Backup/

As far as I can tell, the folder and files are fine, but don't show in the list upon rightclicking the device in iTunes.
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Informer9Commented:
try creating new account and copy/paste the backup file

best

Mike
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SmallBuisNisseAuthor Commented:
That did not work. Same story.
I then went on trying to import the "best" of my backups, but it seems it was corrupted when backed up, and will reset me to back in 2009. The best restorable backup sems to be from May last year.

What about the files the backup comprise of? Most of them appear to be txt files, although some just show a black screen. Would it be possible to extract the information from these files in some way?
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Informer9Commented:
Here is a paid software to do that link

You can download free trial version here to try your backups.

Here is another one.

I have used the first one and paid for it.

Best

Michael
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SmallBuisNisseAuthor Commented:
Ok, I've downloaded and read up. Apparently, I need to write a command after Mono has been installed.

I have never had to use a command prompt on my MacBook before, and frankly didn't know it existed. Where is this terminal window to be found, then???
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Informer9Commented:
search for "terminal"
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SmallBuisNisseAuthor Commented:
Found it! You must think I'm a total idiot; how do I change directory in this termial? 'cd downloads' or whatever does not work.... Cringe!
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Informer9Commented:
Great, I have done that on a PC and it was very easy.
Have you got an access to a Windows PC?? That way you would move the backup files and just run the application and use very simple GUI.

Have you read that for OSX support?

Best

Michael
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SmallBuisNisseAuthor Commented:
I have indeed. On a pc I could do it blindfolded, but I have never used the terminal jobbie on my Macs...

Cool, if I can't sort it on the Mac, I can easily move it to an XP workstation. But wait; my backups are on my MacBook. Will a pc be able to read them??
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SmallBuisNisseAuthor Commented:
Aha! Unix! I forgot that this is what Mac OS is all about. Better brush up on my ol' unix skills then.

Thanks.
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Informer9Commented:
Yes. You need to install iTunes and then copy backups to folder

C:Documents and Settings\USERNAME\Application Data\Apple Computer\MobileSync\Backup

Best

Michael
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SmallBuisNisseAuthor Commented:
Still on my Mac; commands are coming back to me, so managed to move about. The iphonebackupextractor program however requires a license key, although downloaded as a free version! Sent them a mail, but nothing back as yet....
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Informer9Commented:
I think its free to recover 5 files but you can also use free version to see what you can get back.

If you can recover a lot then you should pay for a license...

Also you can do another google search for free tools like that.

Best

Michael
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SmallBuisNisseAuthor Commented:
Not really put a lot of effort into this, as what was suggested and tried did not work...
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