Outlook cannot connect to Gmail

Posted on 2011-05-13
Last Modified: 2012-05-11
This is a strange one.  I have a laptop that uses Outlook to connect to a Gmail account via POP.  It has worked fine for the last year or so, all of a sudden, yesterday afternoon (after working fine all day)  it starts saying "cannot connect to server", like the wrong password is entered.  We can log into Gmail via the web using the normal credentials, but still Outlook will not connect.  Here is what I've tried so far:

-Tried the laptop on both wirelss and wired connections
-Tried a different PC in the same location that uses Outlook to Gmail, that one worked
-Checked the Gmail settings to make sure POP was enabled
-Completely delted the users email profile in Outlook and rebuilt it from scratch

Still, no luck.  Can anyone think of anything else to try?
Question by:tmckinney01
    LVL 6

    Expert Comment

    Have you disbaled the windows firewall and any anti-virus program you have running. I have had funny problems with outlook with some anti-virus products.
    LVL 18

    Expert Comment

    do you have some firewall/antivirus?
    LVL 8

    Expert Comment

    by:Acosta Technology Services
    It's possible the connection is being blocked on its way out.  Try the following to verify:

    From command prompt:  telnet 995

    This should connect you into the gmail pop server, if you are unable to connect then something is blocking port 995.

    Also try:  telnet 465    

    This will test your connection to the outgoing server.

    Author Comment

    The antivirus is AVG Free 2011, the firewall is just Windows firewall.  I am not in fornt of the laptop top right now, so I will do the telnet test later today.

    Accepted Solution

    I reinstalled Outlook, all is fine now.

    Author Closing Comment

    I had to reinstall Outlook.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
    Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now