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1 email address I get a delayed message

Posted on 2011-05-13
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Last Modified: 2012-05-11
My VP gets a delayed email response from our exchange server for only one email address withing the company.  Any other email address within the company we are sending the email goes through ok.  I have seen delayed emails for whole ISPs, etc but never for 1 email address out of 30 email addresses.  It is always this one email address that I get a delay on.
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Question by:swimtech
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14 Comments
 
LVL 9

Expert Comment

by:Ahmed786
ID: 35754693
Go through below Microsoft article which may resolved ur query.

http://support.microsoft.com/kb/329636
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Author Comment

by:swimtech
ID: 35755285
Followed article but I already have it setup per the article.  Thank You.
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LVL 9

Expert Comment

by:Ahmed786
ID: 35770525
Could you please forward us the email header of the delayed email notification (what you have got in your inbox), if you are using 2007 microsoft outlook then follow below steps

1.Open a message.
2.On the Message tab, in the Options group, click the Dialog Box Laucher .
In the Message Options dialog box, the headers appear in the Internet headers box.

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Author Comment

by:swimtech
ID: 35770735
Here is a header from a delay to @poolcenter.com

Microsoft Mail Internet Headers Version 2.0
From: postmaster@intheswim.com
To: spotirala@intheswim.com
Date: Mon, 16 May 2011 09:41:16 -0500
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
                boundary="9B095B5ADSN=_01CC10C3B1A8F07400007FD1NETMAIL.intheswi"
X-DSNContext: 7ce717b1 - 1418 - 00000004 - C00402D1
Message-ID: <x3Vp20N3900005e21@NETMAIL.intheswim.com>
Subject: Delivery Status Notification (Delay)

--9B095B5ADSN=_01CC10C3B1A8F07400007FD1NETMAIL.intheswi
Content-Type: text/plain; charset=unicode-1-1-utf-7

--9B095B5ADSN=_01CC10C3B1A8F07400007FD1NETMAIL.intheswi
Content-Type: message/delivery-status

--9B095B5ADSN=_01CC10C3B1A8F07400007FD1NETMAIL.intheswi
Content-Type: message/rfc822

X-MimeOLE: Produced By Microsoft Exchange V6.5
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/mixed;
                boundary="----_=_NextPart_001_01CC13CE.2C3998E7"
Subject: DAILY SPP MAY 2011.xls
Date: Mon, 16 May 2011 08:35:50 -0500
Message-ID: <D9126AF963BB98448E5A558FEB5888790383BF21@NETMAIL.intheswim.com>
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
Thread-Topic: DAILY SPP MAY 2011.xls
Thread-Index: AcwTzivcO0KXIOoQSWiLe8t01F2BVg==

                <rob@poolcenter.com>,
                <christina@poolcenter.com>


------_=_NextPart_001_01CC13CE.2C3998E7
Content-Type: multipart/alternative;
                boundary="----_=_NextPart_002_01CC13CE.2C3998E7"

------_=_NextPart_002_01CC13CE.2C3998E7
Content-Type: text/plain;
                charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

------_=_NextPart_002_01CC13CE.2C3998E7
Content-Type: text/html;
                charset="us-ascii"
Content-Transfer-Encoding: quoted-printable


------_=_NextPart_002_01CC13CE.2C3998E7--
------_=_NextPart_001_01CC13CE.2C3998E7
Content-Type: application/vnd.ms-excel;
                name="DAILY SPP MAY 2011.xls"
Content-Transfer-Encoding: base64
Content-Description: DAILY SPP MAY 2011.xls
Content-Disposition: attachment;
                filename="DAILY SPP MAY 2011.xls"


------_=_NextPart_001_01CC13CE.2C3998E7--

--9B095B5ADSN=_01CC10C3B1A8F07400007FD1NETMAIL.intheswi--

0
 
LVL 9

Expert Comment

by:Ahmed786
ID: 35778456
Check Antivirus might be blocking messages going outbound.
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Author Comment

by:swimtech
ID: 35778583
All message go except for this one email address which is only a delay.
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LVL 9

Expert Comment

by:Ahmed786
ID: 35792568
Are you getting delay message for specific email only or from randomly email id's ?
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Author Comment

by:swimtech
ID: 35793085
The emails are only going to a domain(a company we just purchased) the rest of the isps are fine with no issues.  I'm starting to think either a smarthost is involved or an antivirus protection on their side.  I was watching yesterday and it seems the emails will take about 10 to 30 mins before they make to the other side.  According to message tracking they are setup in queue and ready to go, they just take a little time to go over:



 Message Tracking example
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LVL 9

Expert Comment

by:Ahmed786
ID: 35814714
So only when your VP is sending an email to that receipient he gets delay notification, right ?

What if you try to send an email to that receipient, do you or any other users get any delay notification ?

Also check SMTP logs.
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Author Comment

by:swimtech
ID: 35815374
Yes other users get delayed messages.
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LVL 9

Accepted Solution

by:
Ahmed786 earned 1000 total points
ID: 35816191
Then the problem lies to the receipient side, try to disable the firewall or antivirus.

If i m not wrong, the receipient is in your own domain right ?
0
 

Author Comment

by:swimtech
ID: 35816222
The receipient is not in our domain.  They have keep their domain.  I will check with their IT guy for any firewall or antivirus issues.
0
 
LVL 9

Expert Comment

by:Ahmed786
ID: 35830211
So if the receipient is outside the domain then offcourse the problem lies to there side.
0
 

Author Closing Comment

by:swimtech
ID: 35831259
Antivirus was causing the issue
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