Print setting won't stay
Posted on 2011-05-13
I have a customer that has two USB printers on a single- standalone computer. One printer is a receipt printer (Epson TM-88v) and the other is an HP deskjet. The Epson replaced an older receipt printer that failed and had been part of the exact same setup for years. They never experienced this problem until I installed the new receipt printer.
Receipt printer is the default printer. It is set to print on the rolls 3.25" width.
Deskjet only to print information from Webmail.
Now when they attempt to print from their webmail - it prints in a small area on the 8 1/2" x 11" sheet of paper. If I go into the printers folder. Change the default settings to full page for this printer ONLY. It will print correctly but the Espon now thinks it has the full sheet too, and the printing becomes extremely messed up on that too.
The Epson uses its own driver and the deskjet has it's own driver - but it is almost as though the driver is one in the same.
Can anyone help me? I have tried everything. Even uninstalling the printers and reinstalling them.