• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 299
  • Last Modified:

Print setting won't stay

I have a customer that has two USB printers on a single- standalone computer.   One printer is a receipt printer (Epson TM-88v) and the other is an HP deskjet.  The Epson replaced an older receipt printer that failed and had been part of the exact same setup for years.  They never experienced this problem until I installed the new receipt printer.

Receipt printer is the default printer.  It is set to print on the rolls 3.25" width.  
Deskjet only to print information from Webmail.

Now when they attempt to print from their webmail - it prints in a small area on the 8 1/2" x 11" sheet of paper.  If I go into the printers folder.  Change the default settings to full page for this printer ONLY.  It will print correctly but the Espon now thinks it has the full sheet too, and the printing becomes extremely messed up on that too.  

The Epson uses its own driver and the deskjet has it's own driver - but it is almost as though the driver is one in the same.

Can anyone help me?  I have tried everything.  Even uninstalling the printers and reinstalling them.
0
LaurMintz
Asked:
LaurMintz
  • 5
  • 3
1 Solution
 
flubbsterCommented:
Try completely removing the drivers by doing the following:

First, select a printer other than the two that you normally use. If there is no other printer, even the xps one, then add a generic one that xp has drivers for built in. By doing this, it completely unloads the drivers from the system. Make this new printer the default.

Next:

Start>Printers and Faxes
right-click on one of the printers, select delete
Click on File>Server Properties
Select the drivers tab
Delete the printer drivers for that printer
Click on ok/apply and back out

Now repeat for the other printer until you have removed them both.

Finally, add the new printers again, making sure to follow the mfg instructions exactly. Sometimes you install the driver, then connect the printer. Sometimes, you connect the printer, then install the driver.

Test when both are fully installed again.
0
 
LaurMintzAuthor Commented:
Thank you.  I will not be able to try this until next week as I am off to a computer conference for the week.  I hope the question will remain open.

Thank you.
0
 
flubbsterCommented:
Usually the procedure I described remedies this type of issue. I wish we had heard back from the poster as to whether it was effective. If no further comment is added, I request that the question be closed and points awarded.

0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LaurMintzAuthor Commented:
The clients have been unavailable due to a death in the family.  I am going there on Wednesday - 06/08 - I will then try the solution.  I am sorry if this has caused a problem, it was not in my control.

0
 
flubbsterCommented:
Understandable.... hope the solution works :)
0
 
LaurMintzAuthor Commented:
I went to the customer yesterday - did as you stated.  We still had the same problem.  It doesn't make any sense to me - and I have not encountered it before.  We put the printer on a different computer to solve the current issue.
0
 
LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 
LaurMintzAuthor Commented:
i will close the question.  Sorry - thought I had done that.  There was no solution found.
0
 
LaurMintzAuthor Commented:
Directions easy to follow - but the solution was never found.
0

Featured Post

Upgrade your Question Security!

Add Premium security features to your question to ensure its privacy or anonymity. Learn more about your ability to control Question Security today.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now