Printer missing from printer list when attempting to print from Remote Desktop connection

Posted on 2011-05-13
Last Modified: 2012-05-11
Here's my configuration:

- Dell Latitude running Windows 7 SP1, 32-bit.  
- The Dell Latitude is in a small Office A w/ /28 subnet.
- A Cisco ASA 5505 Firewall defines the Office B subnet. - are reserved for printers. - are handed out dynamically by the Cisco.  (The Dell Latitude uses one of the dynamic addresses.)
- The Cisco ASA connects to a second Cisco 5505 in Office B via VPN over IPsec.  Office B is on a different subnet ( /24)
- A Sharp MX5500 printer is statically assigned to in the small Office A.
- The Sharp MX5500 printer is configured as a local printer on the Dell Latitude (with a TCP/IP printer port).  (There's no print server in Office A.)
- The Dell Latitude successfully prints to the to the Sharp MX5500 with "local" print jobs (print jobs coming directly from from the Dell Latitude).
- When the Dell Latitude connects to the a designated remote machine in Office B (, however, the Sharp MX5500 is not available in its list of printers.  
- The Remote Desktop connection on the Dell Latitude is configured to share local resources (clipboard and printers).  
- It's worth noting that a small HP 1012 that's shared by another workstation in Office A is visible to the Dell Latitude during the Remote Desktop session.  

Suggestions to make the Sharp MX 5500 visible to the Dell Latitude during Remote Desktop sessions?  I suppose I could use the local workstation that shares the HP 1012 to share the Sharp MX 5500 as well.  
Question by:jdana
    LVL 3

    Accepted Solution

    Install Sharp MX 5500 printer drivers on your RDP server. Next time user logins printer appear.

    Author Comment


    Install Sharp MX 5500 printer drivers on your RDP server.

    They're already installed.  I have an identical Sharp MX 5500 printer in Office B.
    LVL 2

    Assisted Solution

    can you ping latitude ok.?
    can you ping ip ok ?
    can you ping unc ok
    have you tried net use

    Author Comment


    can you ping latitude ok.? Yes, I can ping it.
    can you ping ip ok ?  I can ping it via IP.
    can you ping unc ok?   I can ping it via host name.
    have you tried net use?  

    In what context?  Hit the remote machine from the Latitude?
    LVL 2

    Assisted Solution

    the dell latitude "B"
    its ip address and unc name AE "BobsComputer"

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