outlook offine profile sync problem  voer VPN

leop1212
leop1212 used Ask the Experts™
on
we have exchange 2007 and one of my windows 7 remote users connected with checkpoint VPN having a problem with connecting to exchange server.
hosts file have correct local IP record for exchange server.
 user can ping mail server by both DNS, NetBIOS or IP address and can connect to shared drives including drives on the server but when tries t sync outlook with exchange offline outlook returns exchange server not found and same error when try to connect online/
no errors in windows apps log.
not sure what is causing the problem
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Commented:
Is there any cached email credentials in Credential Manager? (Quickest way to get there is type Credential Manager in the Search box on the start menu)

Author

Commented:
no cached email credentials in it.

Commented:
Try creating anew outlook profile with a different name.
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Author

Commented:
well
use is remote .I can only connect remotely and it happend on second win7 laptop.
I can't create second echagne profile as it doesn't see exchange server even though I can ping and connect as a share

Commented:
Ok, try renaming the ost file.

Also try disabling any software firewalls.

Tried a repair/reinstll of outlook?
Are there any other office/outlook installations that could be conflicting?

Author

Commented:
firewall disabled and not relavant .
outlook is pierfectly working
I can make 10- names to an ost file but it will not effect outlook not seeing the exchanger server.
I've done it for 10 years.
as i said two laptops have same problem. this was fresh install and offline profile is brand new.
ship it to the user and it doesn't sync.

Commented:
Have a look at the VPN default gateway setting as detailed here:

http://diaryproducts.net/about/operating_systems/windows/enable_disable_default_gateway_vpn_windows

Author

Commented:
I am using Checkpoint Secure Remote VPN client not windows.
Commented:
Its still an option with Checkpoint although I'm not familiar with it so you might need to go via the tray icon to settings -> advanced

Anyway last suggestion from me is the answer to the following post:

http://itknowledgeexchange.techtarget.com/itanswers/checkpoint-vpn-1-secureclient-cannot-receive-mail-from-exhange-vista-outlook-2007/

Might be worth looking at the server timeout setting while you're there.

Author

Commented:
last one resolved the problem

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