Avatar of firstbankak
firstbankakFlag for United States of America

asked on 

A single user is unable to login to OWA.

I am experincing an issue with a user unable to access OWA from outside the organization.  When she attempts to authenticate, she receives the following error message:

"You do not have the permissions required to access this Web site.  Please contact the Web site administrator".

This user is able to access OWA internally.  In our environment, we have an ISA server brokering connections to the Exchange server when requests are made from the outside.  I have granted this user rights to log on to the isa server.  I have compared her group membership to all of the other external OWA users, and they are the same.  I am missing one small, but important piece to this puzzle.  

Any information that could be provided would be greatly appreciated.






ExchangeWindows Server 2008Active Directory

Avatar of undefined
Last Comment
MegaNuk3
ASKER CERTIFIED SOLUTION
Avatar of 5g6tdcv4
5g6tdcv4
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
SOLUTION
Avatar of MegaNuk3
MegaNuk3
Flag of United Kingdom of Great Britain and Northern Ireland image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
SOLUTION
Avatar of MegaNuk3
MegaNuk3
Flag of United Kingdom of Great Britain and Northern Ireland image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of firstbankak
firstbankak
Flag of United States of America image

ASKER

OWA access is enabled on the user object on the Exchange server.  We haven't tried using the email address format while logging in, but none of the other external users need to do so.  I will certainly give it a shot however.  I will look at the inheritance as well.  Thank you for the comments.
Avatar of firstbankak
firstbankak
Flag of United States of America image

ASKER

Permissions inheritance is also enabled on this user.
Avatar of firstbankak
firstbankak
Flag of United States of America image

ASKER

I had the user change their password, and they were able to authenticate.
Avatar of firstbankak
firstbankak
Flag of United States of America image

ASKER

I fixed it myself.
Avatar of MegaNuk3
MegaNuk3
Flag of United Kingdom of Great Britain and Northern Ireland image

Thanks for the points and final solution.
Exchange
Exchange

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

213K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo