A single user is unable to login to OWA.

firstbankak
firstbankak used Ask the Experts™
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I am experincing an issue with a user unable to access OWA from outside the organization.  When she attempts to authenticate, she receives the following error message:

"You do not have the permissions required to access this Web site.  Please contact the Web site administrator".

This user is able to access OWA internally.  In our environment, we have an ISA server brokering connections to the Exchange server when requests are made from the outside.  I have granted this user rights to log on to the isa server.  I have compared her group membership to all of the other external OWA users, and they are the same.  I am missing one small, but important piece to this puzzle.  

Any information that could be provided would be greatly appreciated.






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Commented:
OWA access enabled on the user object in exchange management console?
Commented:
Has the user tried using their email address as the username to login to OWA?
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Author

Commented:
OWA access is enabled on the user object on the Exchange server.  We haven't tried using the email address format while logging in, but none of the other external users need to do so.  I will certainly give it a shot however.  I will look at the inheritance as well.  Thank you for the comments.

Author

Commented:
Permissions inheritance is also enabled on this user.

Author

Commented:
I had the user change their password, and they were able to authenticate.

Author

Commented:
I fixed it myself.

Commented:
Thanks for the points and final solution.

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