Outlook 2003, Inserted file appears twice on attachment line?

nashvilletn
nashvilletn used Ask the Experts™
on
When I insert a file to an email (happens with all file types) the file appears twice on the attachment line. If I delete the duplicate file no attachment is sent. Does anyone know why this started happening and how to fix it?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Author

Commented:
I forgot to mention, if the email is sent, only one of the files are attached in the recipients email.
does this happen on one particular pc or is it happening with all users. if it only happens to one pc or one outlook then the issue is with that client install. run a repair of outlook or create a new profile in outlook. also try and sign on to the pc as a different user, setup outlook for that account and test it.

Author

Commented:
It is only happening on one pc to one user. I ran the repair two times but still have the problem.

After I attach the file and it appears two times, if I delete both files and re-attach the file in the same email it only attaches the file once?
Success in ‘20 With a Profitable Pricing Strategy

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

also I suggest deleting all content in the olk folder.

follow this article. you first have to locate the olk folder and this can be tricky, so using the regedit is the best way to locate the file. then in explorer type in the entire location. delete all content in this folder, it will not affect anything and it totally harmless to do.
Most Valuable Expert 2011
Top Expert 2011

Commented:
What about if you use RTF email, instead of HTML?

Perhaps a reset of the current view?

Maybe rename the Outlook folders to Outlook-old, in both the following.... (paste them as they are)

%appdata%\Microsoft
"Shell:local appdata\Microsoft"

Basically rebuilds the profile without touching the registry...

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial