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Citrix XenApp 5.0 External performance monitoring

We host an attendance application for multiple client locations. Only one client location is reporting slow performance. I'll paste the detailed email below. We have a xenapp 5.0 (3) server farm. Almost always -20 users per server.

"I shadowed a secretary doing attendance this morning. She was saying that there is a lag between what she does and how our attendance application is responding. She watched me do some of the same things and she was like "WOW! It happens so fast for you!". "

Any thoughts? Thanks!

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8/22/2022 - Mon