We help IT Professionals succeed at work.
Get Started

Dynamics CRM 4.0 Synchronization Tab disappeared in Options, Set Personal Options.

sbdt8631
sbdt8631 asked
on
1,596 Views
Last Modified: 2012-05-11
Refer to question:
https://www.experts-exchange.com/Microsoft/Applications/Microsoft_Dynamics/Q_26991825.html

Previously, my salesman's CRM was not synching with Outlook and in CRM Options, Set Personal Options, there was no Synchronization tab.
This morning I remotely accessed my salesman's computer and uninstalled and reinstalled his CRM Outlook client up to rollup 14 which is what the server is at.  After setup I opened his Outlook to confirm that CRM was running properly and checked his options to confirm that there was a synchronization tab and the settings were correct to synch.  He just called me and I remoted in again, two hours later.  The Synchronization tab is again gone from his Set Personal Options and his CRM is not synching with Outlook.
His firewall is set to off.  He has XP and Outlook 2007.
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE