sbdt8631
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Dynamics CRM 4.0 Synchronization Tab disappeared in Options, Set Personal Options.
Refer to question:
https://www.experts-exchange.com/questions/26991825/Dynamics-CRM-4-0-CRM-Menu-Options-no-Synchronization-Buttom.html
Previously, my salesman's CRM was not synching with Outlook and in CRM Options, Set Personal Options, there was no Synchronization tab.
This morning I remotely accessed my salesman's computer and uninstalled and reinstalled his CRM Outlook client up to rollup 14 which is what the server is at. After setup I opened his Outlook to confirm that CRM was running properly and checked his options to confirm that there was a synchronization tab and the settings were correct to synch. He just called me and I remoted in again, two hours later. The Synchronization tab is again gone from his Set Personal Options and his CRM is not synching with Outlook.
His firewall is set to off. He has XP and Outlook 2007.
https://www.experts-exchange.com/questions/26991825/Dynamics-CRM-4-0-CRM-Menu-Options-no-Synchronization-Buttom.html
Previously, my salesman's CRM was not synching with Outlook and in CRM Options, Set Personal Options, there was no Synchronization tab.
This morning I remotely accessed my salesman's computer and uninstalled and reinstalled his CRM Outlook client up to rollup 14 which is what the server is at. After setup I opened his Outlook to confirm that CRM was running properly and checked his options to confirm that there was a synchronization tab and the settings were correct to synch. He just called me and I remoted in again, two hours later. The Synchronization tab is again gone from his Set Personal Options and his CRM is not synching with Outlook.
His firewall is set to off. He has XP and Outlook 2007.
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Can you please let me know if you were able to resolve this issue? Any help needed please update in here and I can follow it up
ASKER
I have not yet been able to arrange a remote session to address this issue.
Outlook
Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.
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http://social.microsoft.com/Forums/en-US/crm/thread/fb95119d-35e8-411d-b20f-f7f584665f53
If anyone else has suggestions, I am still open to them.