Dynamics CRM 4.0 Synchronization Tab disappeared in Options, Set Personal Options.

sbdt8631
sbdt8631 used Ask the Experts™
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Refer to question:
http://www.experts-exchange.com/Microsoft/Applications/Microsoft_Dynamics/Q_26991825.html

Previously, my salesman's CRM was not synching with Outlook and in CRM Options, Set Personal Options, there was no Synchronization tab.
This morning I remotely accessed my salesman's computer and uninstalled and reinstalled his CRM Outlook client up to rollup 14 which is what the server is at.  After setup I opened his Outlook to confirm that CRM was running properly and checked his options to confirm that there was a synchronization tab and the settings were correct to synch.  He just called me and I remoted in again, two hours later.  The Synchronization tab is again gone from his Set Personal Options and his CRM is not synching with Outlook.
His firewall is set to off.  He has XP and Outlook 2007.
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Commented:
Am going to try a manual uninstall per:
http://social.microsoft.com/Forums/en-US/crm/thread/fb95119d-35e8-411d-b20f-f7f584665f53
If anyone else has suggestions, I am still open to them.
If it didnt work, please try installing office and restart the server. May I know what roll up is the CRM server at? There are some cases with Update roll up 15 related to Synchronization. If it is then install Rollup 15 in both client and server and check in the test environment if it solves this issue.
Can you please let me know if you were able to resolve this issue? Any help needed please update in here and I can follow it up

Author

Commented:
I have not yet been able to arrange a remote session to address this issue.

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