troubleshooting Question

Dynamics CRM 4.0 Synchronization Tab disappeared in Options, Set Personal Options.

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sbdt8631 asked on
Microsoft DynamicsOutlook
4 Comments1 Solution1597 ViewsLast Modified:
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Previously, my salesman's CRM was not synching with Outlook and in CRM Options, Set Personal Options, there was no Synchronization tab.
This morning I remotely accessed my salesman's computer and uninstalled and reinstalled his CRM Outlook client up to rollup 14 which is what the server is at.  After setup I opened his Outlook to confirm that CRM was running properly and checked his options to confirm that there was a synchronization tab and the settings were correct to synch.  He just called me and I remoted in again, two hours later.  The Synchronization tab is again gone from his Set Personal Options and his CRM is not synching with Outlook.
His firewall is set to off.  He has XP and Outlook 2007.

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