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Blackberry - New Blackberry for existing BES user unable to sync old email

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Last Modified: 2012-05-11
I am running Blackberry Enterprise 4.1.4, and I have a user on Verizon using a Blackberry Bold 9650 who is unable to get any old emails synced when he does an enterprise activation.  All contacts and all calendar items are synced NO PROBLEM.

I have added the registry keys to enable PRE-POPULATION of email messages for 15 days and restarted all Blackberry services, but still no joy.

Any help is appreciated.  Platform is Windows 2003 for the OS, Exchange 2003 SP2 for the email server.
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