How can I access my incredimail without having to END PROCESS in the task manager?

exchangbob
exchangbob used Ask the Experts™
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I keep my icredimail icon pinned in my toolbar. After viewing my emails I can either minimize or close my email account.  Either way, the next time I want to access my email,I have to END PROCESS these  in my task manager
ImApp.exe *32
IncMail.exe *32    This has just started in the last 2 weeks. Is this fixable so I can have it the way it was?

windows 7
64bit
IE8
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Commented:
Hi,

I think the problem might be caused by security software or unwanted software at startup...try clean boot.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9

Author

Commented:
tried typing  -misconfig-  and did not get the described result.  no   disable all    message.
could you please elaborate?

Commented:
Its not misconfig....its msconfig ...


Ded9
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Author

Commented:
Sorry, My Bad.  There's alot to be said about the advantages of proper focusing?
Followed your procedure and everything clean booted just fine.  Now I have to wait until this problem raises its ugly head to confirm.  Thanks for your patience.

Commented:
If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9

Author

Commented:
Could you please explain the process of enabling the startup items?  In some procedures, I am really a newbe. Thanks

Commented:
Put a check on 5 startup and non microsoft services at a time..click ok and then restart the computer.

Check incredimail...if no issues then enable the next 5 ..restart.


Ded9

Author

Commented:
I hate to sound like a really new newbie but how do I find the place where these startup and non microsoft services are to start checking them?
Commented:
Start-type - msconfig- and then hit enter- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

Adding two links on how to start msconfig

http://netsquirrel.com/msconfig/msconfig_win7.html

http://www.youtube.com/watch?v=Wm3TUTmXZcQ

Just the launch msconfig and then follow the instructions that i have mentioned.


Ded9

Author

Commented:
thanks for your patience

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