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If recovering the deleted items fails would it be possible that the user's backup solution would have backed up the ost file?
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i've been down the backupexec road. at the time i had tech support from backup exec, and for some reason - maybe it was my version - i had to go with the backup of the entire mail store. i couldn't do the single email thing. however - the link amitkulshresha had worked perfectly - luckily my exchange server was set to keep deleted items. thanks for the help
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no prob, it's best to do regular test restores of single exchange items, so if this fails you can contact symantec before disaster strikes ;-)
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i have a user that is still using outlook 2003. they accidently deleted something out of the deleted items. is there any way to restore that? - short of restoring the whole mailbox. by the way &nbsp;- i am running exchange 2003 on a windows 2003 server. ( I guess i'm a hypocrite for saying - they are still running 2003, when i'm running 2003 server and exchange. )
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i have a user that is still using outlook 2003. they accidently deleted something out of the deleted items. is there any way to restore that? - short of restoring the whole mailbox. by the way  - i am running exchange 2003 on a windows 2003 server. ( I guess i'm a hypocrite for saying - they are still running 2003, when i'm running 2003 server and exchange. )

outlook 2003

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.