Converting ACT! 2008 database to ACT! 2011

jwhite273
jwhite273 used Ask the Experts™
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Hello all,
First, I installed ACT! (any version) for the first time today.  What I have is ACT! 2008 and need the data in 2011.  I found the import and restore functions and still have been unable to bring the databases into use in 2011.  I spent a fruitless hour at the Sage site and tried to get one of their chats going but, they were unavailable.  With the understanding that I have only todays experience to work from, I know I'm doing something wrong and hope you folks can tell me what.

Thank,
jwhite
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Mike LazarusAct! Evangelist - CRM Consultant

Commented:
You have install ACT! 2011?
You have an ACT! 2008 database?
Is it a backup (ZIP) or was the original installed on that machine previously?

Author

Commented:
Sorry for the confusion.  Yes, I installed 2011 and would like the database from 2008 converted for 2011..  I do not have a backup (at least not that I am aware of.  I'll check for a .zip.  It is an *.adf file (30mb).  I hope this helps.
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
If it's an ADF (with ALF and the Supplemental files), you can just open it and it will convert
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Author

Commented:
Hi GL,
I tried that and while it opened, there wasn't anything in it.  The file itself is 30MB, so I'm hoping there's more in there than nothing.

Thanks,
Jwhite
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
What do you mean "nothing"?

Has to be at least a user record

Author

Commented:
Sorry folks, this is still a live question until I can get to my client site again.  I'll post when I do.  Thanks for your patience.
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
You need a remote access tool :)

Author

Commented:
Hi GL, I have the tool, I just need the client to be there to activate it. hehehe

Author

Commented:
Hi All,
Client is away.  Will post when he returns.
Thanks,
jwhite

Author

Commented:
Hi GL,
What are the supplimental files?  I recovered 9 folders from the original installation,  

Thanks,
Jim
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
Supplemental Files are in the [Databasename]databasefile folder ... in the database folder

Author

Commented:
Hi GL,
OK, I'll check, but remember, when it comes to ACT! (and maybe some other stuff) I'm a moron.
Thanks,
jwhite
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
Basically it's a folder in the same folder as the database...

I've worked with ACT! since 1987 and mainly train/support ACT! Consultants :-)

Author

Commented:
Sorry all,
I have not been able to get this guys databases to work.  I've started to drink heavily and consider sniffing glue.  
Any other ideas and I'd be grateful and sober.
Thanks all,
jwhite
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
Ok, you said you don't have a backup (which is the right way to do it)...
What files do you have?

[name].ADF
[name].ALF
Folder called [name]databasefiles

Author

Commented:
I'm heading over to the clients tomorrow to see if I can make thins work.
Thanks.
Mike LazarusAct! Evangelist - CRM Consultant

Commented:
How did you go?

Author

Commented:
Sorry, I haven't been able to get back to them.
Act! Evangelist - CRM Consultant
Commented:
If you can just find all the files they have, depending in which, I might have a way to fix it

Author

Commented:
Howdy,
Going today.  Will let you know how I make out.

Author

Commented:
Thank you.

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