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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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This specific problem was that the password expired on the journal account, so every e-mail was stuck at the journal and thus could go no further. Why it caused the queue viewer and other functions to fail we may never know, but when I unlocked the account and set the password to never expire everything came good!