We help IT Professionals succeed at work.
Get Started

Acer Aspire notebook USB ports randomly stop working

1,053 Views
Last Modified: 2012-08-13
my father bought my mother an Acer aspire  one 532h for christmas.  All of a sudden last weekend the USB ports stopped working in Windows.  MP3 player not recognized, USB wireless mouse stops working.  Nothing. So today I get my hands on the thing. I plug in my digital camera, boom - recognized.  mouse, not so much.  I try an MP3 player, no deal.  I unplug and plug in my camera, not recognized.  Nothing showing up in device manager.  I uninstall and reinstall every USB device in device manager (which shows everything's fine) and still no change.  However, when booting if a USB device is plugged in (i.e. the mouse) the machine just sits and won't boot (not booting to the USB drive, just sits and pauses until the device is removed).
I've  flashed the bios, I've reset the bios to factory defaults (not that my parents played with the bios, but thought what the heck).  No deal.  I did what Acer apparently calls a reset, which is pull the battery, unplug the A/C adapter, and hold the power button.  no deal.  
From what I've read, it seems to be a common thing for Acer machines (Especially netbooks) and the workaround seems to be get a usb card. Well, the netbook only has a PCMCIA express slot.  From what I've read, Acer support says send it to them, and they reinstall the OS.  From what I read, it fixes the problem for a few weeks.  The OS is Windows 7.  
Comment
Watch Question
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE