troubleshooting Question

TrueImage 2011: Odd partition restore behavior

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SAbboushiFlag for United States of America asked on
Storage SoftwareStorageDisaster Recovery
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Confused...

W7 64 bit.
Partitions in order:
System (primary)
OS (primary)
Extended partition next with 3 logical partitions and a large block of unallocated space at the end

I made a full disk backup (TI2011 latest build as of yesterday).
I tried to restore the OS partition.  After it started, I cancelled.  This left an unallocated block between the System and Extended partitions.
I started to restore the OS partition again.  I selected the unallocated space between the System and Extended partition.

Surprise: TI shrunk the Extended partition so that the unallocated space was now OUTSIDE of the extended partition.  The restored partition was placed AFTER the end of the extended partition:
System
Unallocated (where OS used to be)
Extended with 3 logical partitions and NO unallocated space
OS (primary)
Unallocated

I tried it again - selecting the ORIGINAL unallocated space... but TI used more of the unallocated space at the end of the drive.  And I tried it again trying to figure out what was going on, resulting in:

System (primary)
Unallocated (where OS used to be)
Extended with 3 logical partitions and NO unallocated space
OS (primary)
OS (primary)
OS (primary)
Unallocated

Booting into W7 (I needed to repair first), Disk Management shows me that there are now 4 primary partitions AND and an extended partition - which is surprising to me since the drive is using MBR and formatted with simple/Basic partitions (i.e. maximum should be 3 primary and 1 extended in my case)!!

OK - now the remaining unallocated space at the end of the drive is LESS than the size of the OS partition.  SO I tried again to restore.  I saw that TI wanted to restore as a logical partition, so I selected "Primary" as the type instead.  However, when I went back into W7 after the restore, I see that the Extended partition now included the OS partition that was just restored?! (i.e. the extended partition had grown to include the unallocated space to the LEFT of the extended partition)

System (primary)
Extended with 4 logical partitions and NO unallocated space; the 1st of the logical partitions is the most recent OS restore.
OS (primary)
OS (primary)
OS (primary)
Unallocated

HOW do I control what TI does with the partitions?
e.g.
1) How do I get TI to use the unallocated block that I CHOSE instead of using another unallocated block without even advising me?
2) How do I prevent TI from shrinking an extended partition?
3) How do I prevent TI from GROWING the extended partition to include unallocated space?  How do I get TI to restore a partition as PRIMARY instead of logical when I tell it to do so.
4) How do I get TI to do the things it did when I WANT it to do it (e.g. to shrink or grow an extended partition)
In addition to TI doing something I found unexpected, I am distressed that there was no ACKNOWLEDGMENT that TI was doing any of these things.

I sure hope someone can help me understand this - I don't seem to be finding posts / articles that address what I just experienced.

Thanks -
ASKER CERTIFIED SOLUTION
noxcho
IT Product Manager

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