iPhone and connecting to Exchange Server / GoDaddy intermediate certificate help

dodi416 used Ask the Experts™
Hi all. I have a frustrating issue that I need help with...

I've been using my iPhone connected to my corporate server for some time. Our company only supports Blackberry, which, unfortunatley makes me feel like I am stuck in 1999.

Recently our IT department did some "updates" - one of which was replacing the SSL certificate on the exchange server with a GoDaddy certificate. They failed to install the intermediate certificates - at which point my iPhone stopped working. No amount of pleading with our IT department will have them fix this - as they just continually say they don't support iPhones as they "can't control them". (BS I say, as they don't log any info and the only real thing they are interested in is remote wipe, which is available through the outlook webaccess portal when your iPhone is connected).

That being said, when I run the exchange connectivity test I now get the following error:

Validating certificate trust for Windows Mobile devices.
Certificate trust validation failed.
Additional Details
There's a missing intermediate certificate in the certificate chain. Subject = SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona, C=US. For more information, see Knowledge Base Article 927465.

Is there any workaround with this issue on the iPhone? I've gone to the godaddy certificate repository here: (https://certs.godaddy.com/anonymous/repository.seam), emailed the intermediate certificate to my iPhone and then installed ... but that doesn't seem to work either.

Short of having my IT department install the intermediate certificates on the server (which doesn't look like will happen - ughhhhh) ... is there a workaround somehow?

Many thanks.
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Just out of interested, have you tried creating a new Exchange account on your iPhone?


Yes, I have. tried creating a new exchange account.  This results in the error "unable to verify exchange account" (with both SSL turned on and off).

I need a work-around as our IT department will not install the intermediate certificates on our server.  


iQasmi, that doesn't answer anything.  Please re-read my original question. Thanks.
Top Expert 2011
Short answer is you can't fix the server by doing anything other than fixing the server which your IT Department needs to do sadly.

The following article should be all that is needed to get you working again:


But - if your IT Department won't do it, then you are up a creek without a paddle I'm afraid.

Also - your IT department can control Activesync via Policies and restricting devices / Activesync per user - so there is some control, although not as much as with Blackberries, but I share your thoughts on those!

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